Cardiology Receptionist

Flexibility within the role is essential to deliver the service

We are looking to appoint a Cardiology Receptionist / Administrator Apprentice to support the day to day running of Cardio-Respiratory Diagnostics across Calderdale Royal Hospital and Huddersfield Royal Infirmary.

The post holder will provide receptionist / administration duties to support the efficient running of the Cardiology Department within the Medical Division at the Calderdale and Huddersfield NHS Foundation Trust.
- To be aware of the cardiology waiting times and ensure appointments are booked within the appropriate timescale.
- You will provide admin support for specialist booking and clinic management of Echocardiography, Non-Invasive, Respiratory and Invasive working in conjunction with the team leaders of these areas, ensuring they are fully utilised.
- To support and assist with cardiology audits.
- To support and assist with cardiology MDT.

They will be required to work in accordance with Trust and National standards, policies and procedures. The role will require the ability to work in an organised and efficient manner and the post holder must possess effective communication skills. The post holder needs to be able to provide an excellent service to both external and internal users of the service and to ensure that a complete, effective, and patient focused approach is maintained at all times with flexibility being an important component of the post.

Work as part of a team to deliver the Service, to include but not limited to:
- Ensure that confidentiality is maintained at all times, only releasing confidential information during the course of employment to those acting in an official capacity and where appropriate.
- Maintain effective working relationships with all staff.
- Greet patients /visitors in a polite and professional manner.
- To answer the telephone in a timely and courteous manner when dealing with external or internal customers. To ensure that all messages are dealt with promptly to ensure that all demographic details are accurately recorded.
- To be responsible for contacting patients by telephone to remind them of pending appointments. To cancel, change or rebook appointments accordingly, where possible re negotiating.
- Ability to use a VDU for extended periods of time and cope with noisy conditions.
- To have the ability to remain calm at all times and to be able to deal with verbal/aggressive abuse from patients/relatives in a professional manner.
- Ability to work on own initiative and make decisions within written guidelines, sometimes without reference to others.
- Must be able to make last minute changes to clinic lists to ensure full utilisation of clinic time.
- The operation of word processors/personal computers and the recording and reporting of data, maintaining good housekeeping and quality of output.
- Dealing with results and reports of investigation as necessary.
- Ordering of stationary/equipment and maintenance of adequate stock levels.
- Data collection and input of activity on EPR system.
- Knowledge of a range of administration procedures and an understanding of medical terms.
- Must be able to provide cover for colleagues in the department i.e. sick/annual leave or excessively busy times, ensuring smooth running of the department.
- To ensure that you are flexible in your approach to working across both sites when appropriate.
- To complete an incident form if the need arises.
- To ensure that the Cardiology Administrator/Cardiology Service Manager is informed if there is a system fault or any potential risk related problem.
- To assist with the training of new staff members and to shadow/mentor them as part of their Induction and training programme.
- Ensure that Calderdale and Huddersfield NHS Foundation Trust policies and other regulations are applied as appropriate.

Undertake personal training and development where appropriate