Credit Controller, Bestway Vans Direct Head Office
1 month ago
**Main purpose & Scope of role**:
The efficient collection, control and administration of monies owed to the Company.
As part of a small team flexibility, tenacity together with excellent communication, organisation and time management skills will be essential.
The success of the Credit function is business critical and as such this role will be instrumental in driving forwards the efficiencies and effectiveness of the team.
**Key responsibilities & Accountabilities**:
- Ensure all collection calls, letters and follow up actions are carried out to meet agreed SLA
- Cash Allocation, processing of bacs, card, cheque and cash payments
- Control and maintenance of CSRs' daily banking via depots
- Answering incoming calls daily from CSRs and the issuing of passwords to enable sales
- Answering incoming calls daily and processing card payments from both CSRs and customers
- Chasing up of 1 in 1 out accounts via CSRs that have gone beyond the maximum payment date
- Maintaining contact with clients to ensure invoices are clear for payment
- Resolving queries both internally and externally around outstanding invoices
**Measures of Success & Key Relationships**:
Measures of Success
- Reduction in overdue ageing
- Reduction in monthly direct debit failures
- Reduction in legal instruction cases
Key Relationships
- Credit Control team
- Finance Team
- Revenue manager
- Customer Sales Team
**Qualifications & Experience**
- At least 3 years prior relevant experience working in a credit control role and ideally in a sales driven environment.
- Ability to establish and maintain internal and external customer relationships at all levels.
- Calm and professional manner
- Ability to influence & negotiate
- Team player with proactive positive attitude
- A systematic approach and an eye for detail
- Ability to make judgements on need for consultation and escalation
- Competent with Microsoft Office products especially Excel (Vlookups and pivot tables)
- Experience of using finance systems
Dimensions: Part of Credit Control Team, reporting into Credit Manager
Department: Finance
Based at: Head Office based, Bestway Van Direct, Heeley, Sheffield
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