Client Accounting Manager

3 weeks ago


Wirral, United Kingdom Connells Group HQ Full time

**Responsible for**:Client Accounting Team
**Responsible to**:Senior Client Accounting Manager
**Location**:Moreton
**Duties**:

- Responsible for the day to day management of the Client Accounting team
- Allocate work to staff to ensure efficient and timely processing
- Maintain effective systems for monitoring performance
- Consolidate and report on team performance
- Ensure that all deadlines, such as end of month management reporting, statement runs, audit reports and bank reconciliations are met
- Provide effective leadership management of staff within the department
- Ensure that the recruitment, managing, training, development and appraisals of staff is undertaken effectively within the department and that all staff have a personal development plan with regular reviews
- Ensure the team adhere to systems, processes and procedures to maintain consistency across the Group
- Assist with establishing and maintaining effective systems for monitoring performance
- Maintain a high level of customer service for clients
- Act as the first point of escalation for complaints and queries from clients and staff
- Contribute to the development of the department’s policies and procedures
- Implement new processes, policies and controls across the department as directed
- Ensure the team are kept updated of any legislative or regulatory changes that may affect the department’s processes
- Assist with the integration of acquisitions
- Deputise for the Senior Client Accounting Manager when required
- Ad hoc requirements in order to meet the aims and objectives of the business

**Essential**:

- Confident professional with proven people management skills and strong customer service skills
- Excellent written and verbal communication skills
- Proven experience of managing a team
- Stakeholder management experience
- Experience of motivating staff
- Keen eye for detail
- Good Microsoft Excel skills
- Excellent system knowledge

Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services includingnew homes, mortgage services, surveying, conveyancing and more
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