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Housekeeper

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Belfast, United Kingdom CA Ventures Full time

We are seeking a Housekeeper for our **Novel Student** accommodation Aster House, in Belfast. This is a **part-time** (20 hours) opportunity to join the property management team of a leading developer and operator of purpose-built student accommodation.

As a member of the housekeeping team, you will ensure the overall upkeep, cleanliness and appearance of our physical assets and community. Reporting to the Property Manager and working alongside the other maintenance and property staff, the housekeeper will ensure CA’s established standards for all aspects of the property. As a high-end community, the standards for grounds, community areas, and overall curb appeal are high. The daily responsibilities of the role will vary, depending on the needs of the community and physical assets. This role will regularly interact with residents, so excellent customer service and a professional appearance are vital to this role.

CA and Novel Student provide best-in-class experiences for student residents living in our communities. We do this by putting people first—both our residents and our employees. We believe in investing in our people through superb training and support, generous employee benefits and perks, and opportunities for career advancement by growing throughout our portfolio.

**Your Mission**
- Ensure that the completion of a daily schedule of housekeeping items given by the Property and/or Facilities Manager is completed to an exceptional standard.
- Ensure that all cleaning equipment/materials are maintained in a safe, clean and efficient working condition. Where an item of equipment requires repair, this should be reported to the Property Manager/Facilities Manager.
- Ensure that the Property Manager is aware of the need for replacement materials and equipment for the satisfactory performance of the duties.
- Always wear protective clothing in accordance with COSHH and Health and Hygiene regulations and Infection Control guidelines.
- Maintain friendly contact with residents, respecting their right to choices, dignity, privacy and confidentiality at all times.
- Ensure that all public areas of the building are kept to the highest level of cleanliness.
- Confirm with the Property Manager that access to apartments has been granted prior to commencing any required housekeeping/cleaning services.
- Ensure all cleaning is carried out in a professional and efficient manner.
- Bring to the attention of the Property Manager any maintenance items which have serious implications for the resident and/or building.
- Be proactive in the identification of housekeeping requirements.
- Assist the operational team from time to time, such as helping at social events, assisting with show room apartments, move in weekends etc.
- Participation in weekly staff meetings.
- Participation in training activities.
- Participation in quality assurance systems.
- All duties must be carried out to comply with:

- Notification of accidents and other Health & Safety requirements.
- Statutory legislation, COSHH and Hygiene regulations.
- Nationally and locally agreed Codes of Good Practice and company

Standard Operating Procedures.
- Fire Precautions

**Your Track Record**
- At least 2 years of related work experience; strong preference for experience in student housing, hotel or residential properties in the past
- Strong communication skills, problem-solving abilities and a keen eye for opportunities for improvement
- Excellent customer service and resident relations track record

**Your Style**
- Strong customer services skills and a “no job too small” mentality
- Superb ability to communicate clearly and concisely.
- Eagerness to provide best in class resident experience.

**Our Promise**
- A company culture driven by pioneer-thinking and talent
- 33 days holiday pro rata
- Healthcare Cash Plan
- 5% pension contribution, when matched.
- Discounted bike (cycle to work scheme)
- Employee Assistance Program, providing counselling, coaching, support, and advice on a range of life issues (legal, financial, childcare, eldercare, wellbeing and education issues).
- Annual performance and salary review
- Defined Career Development Plan

**Salary: £11.44 p/hr**

**Hours: 20 per week**

**Job Types**: Part-time, Permanent

**Salary**: £11.44 per hour

Expected hours: 20 per week

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person