![Jewel Windows](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
About Jewel Home:
Jewel Home is a dynamic and rapidly growing home improvement company dedicated to providing high-quality windows, doors, conservatories and solar systems, to enhance the energy efficiency and appearance of homes. Our commitment to innovation, creativity, and customer satisfaction sets us apart in the market. As we continue to expand our reach and product offerings, we are seeking a motivated and detail-oriented Marketing Assistant to join our team.
We have fantastic opportunity for a motivated, enthusiastic, and hard working individual to join our customer service team in our home improvement division.
Your responsibilities will include:
- To provide assistance and be the point of contact for customers to ensure installations run smoothly (introduction calls, check in calls and finalising contract)
- Assisting customers with multiple enquiries and providing them with the best customer service
- Investigate any issues with incomplete installations with the installation manager and report reoccurring issues to prevent ongoing issues
- Documenting orders, issues and other information on Excel for the installation manager for reporting purposes
- Creating new accounts on our CRM where required, scheduling in part installed orders
- Dealing with customer complaints in a confident and competent manner
- Taking final payments from customers with confidence
- Liaising with our accounts department to confirm payments have been received
- Order parts and build relationship with suppliers and 3rd parties to ensure that installation is completed without delays
- Liaising with and chasing suppliers for delivery dates for parts
- Various other administration duties which may arise
- Cover installations and service
Standard requirements
- Extremely good phone manner
- Administration experience
- IT experience - Office 365, CRM (training will be given)
- Good interpersonal skills
- Good communication skills - verbal and written
- The ability to work confidently on your own and as part of a team
- An organised individual with strong attention to detail and accuracy
- Multi-task oriented
- Have a can do attitude, be adaptable to change and have the ability to work to specific targets and deadlines
- Customer focused, dealing with a large customer database and preferably have a retail sales background
How to Apply:
If you feel you meet these requirements and are interested in becoming part of an exciting and growing company, please send your CV and a covering letter.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Employee discount
- Referral programme
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Application deadline: 18/01/2024
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