1st Line Support Engineer
4 weeks ago
**1st Line Support Engineer | Remote | £22,000 - £24,000**
Are you a tech-savvy problem solver with a passion for helping others?
Do you like keeping up with the latest technology in a business that puts IT first?
If so, we have the perfect opportunity for you
Join a cutting-edge MSP at the forefront of cloud solutions, serving a diverse clientele in the heart of London. Our client, a Microsoft Gold Partner, seeks a talented and motivated 1st Line Support Engineer to join their dynamic and fully remote team.
**What you will do...**
- Be the friendly voice at the other end of the line for their customers
- Troubleshoot and resolve technical issues, escalating when necessary
- Keep accurate records of customer incidents and setting realistic expectations of resolutions with customers
- Identify opportunities to improve the customer experience and implement solutions
- Maintain the top-tier standard of support provided to clients as well as internal employees
**What you need...**
- 2 years' minimum experience in support/BAU roles
- Proficiency in using Office 365
- Proficiency in using Active Directory,
- Proficiency in usingAzure
- Proficiency in using Anti-Virus products
- A can-do attitude and eagerness to learn
**It would be a bonus if you had...**
- Experience working with Veeam
- Experience working with Citrix
- Scripting knowledge (e.g. PowerShell)
**What you will receive...**
- Paid Training
- Paid Certifications
- Competitive Bonus
- Pension Scheme
- Casual Dress Code
- Flexible Working
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