2nd Line Support

3 weeks ago


Wembley, United Kingdom Directions Recruitment Specialists Full time

this role is based in Stonebridge park and is a 40 hour week

we need you to have experince

A 2nd line support engineer to come on-board and assist with both BAU support and project

requirements. Looking for a support engineer who has varied technical support experience and has

ideally had experience working in a medium to large sized environments of approximately 1,000

users. The role requires a broad range of IT skills and experience covering all areas of Hardware,

Software, and Applications along with excellent communication skills and a can-do attitude.

Please note that this position will be an office-based role but may require site visits to our other

sites.

Responsibilities / Essential Skills
- Responsible for providing both PC and telephone support to members of staff including

employees working remotely.
- Creating, updating and resolving IT Helpdesk support tickets - You will manage the helpdesk

software to ensure that all requests and issues are logged and dealt with in a timely manner.
- Build and deploy desktops, laptops and servers. You will be required to diagnose and repair

software and hardware issues.
- Setup of new and replacement equipment internally and remotely as required.
- Access Management - User account administration. You will be responsible for managing new
- Coordinate and manage external vendors and contractors to design, develop, operate, and

implement core information systems.
- Asset Management of all IT equipment located across geographically diverse locations.
- Management and maintenance of all IT equipment stock levels.
- Creating Standard Operating Procedure documents within the IT.
- You will assist in the provision of IT services including but not limited to; network connectivity,

and deal with 3rd party providers in the event of an interruption to normal service.
- You will assist in ascertaining requirements for IT purchased, researching suitable hardware or

software options, and then seeking their approval to purchase and then install the equipment as

required.
- You will be responsible for assisting both members and staff with mobile devices; primarily with
- You will assist in ensuring that all IT devices are suitably encrypted to ensure that all client data

will be protected on any IT device. You may be required to assist with other areas of data

security and matters relating to GDPR / Cyber Essentials / CE+.
- You will be required to assist with the delivery of IT projects as and when required. This could

also involve taking ownership and delivering projects as and when required.
- Strong experience with Microsoft Windows 10, Microsoft Office 365, Windows Server

2016/2019, Active Directory and Azure.

(The above list is not exhaustive and the post-holder may be asked to undertake such additional tasks as

reasonably required by the Head of IT)

PERSON SPECIFICATION

Technical Competency SkillsEssential (E)

You will have the following Desirable (D)
- Microsoft Windows Servers, Exchange /Office 365 migration
- Microsoft AD / DNS / DHCP / Group Policy, etc
- Exposure to and understanding of Information Security core principles; ISO27001,

Cyber-Essentials / CE+, Penetration tests and Vulnerability scans

Qualifications and Certifications Essential (E)

You willDesirable (D)
- IT Degree/Diploma or equivalent, plus extensive experience of providing IT support

services to a diverse organisation



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