Network Engineer

**Network Engineer**
**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes_,_ keeping taps flowing and toilets flushing.?
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
**What you will be doing**
This role provides an interesting working environment as no one day or one job is the same. You will be required to liaise with the environment agency, councils, and customers. This role will suit someone who is self-motivated, strong interpersonal skills,and enjoys the responsibility of making quick accurate assessments and decisions whilst on site. You will form part of an extremely supportive and trusting team.
**Key Accountabilities**:

- The day-to-day operation of the waste network includes resolution of sewer collapses, blockages, flooding to customers’ homes, and pollution to watercourses
- Taking personal ownership of customer issues i.e. responding to queries, complaints, and resolving issues
- Ensuring compliance with all relevant regulations and standards during repairs
- Acting as local network expert providing information for risk assessments and sharing information regarding network risks and other health and safety issues
- Attending meetings with customers, councils, and the Environment Agency to discuss how best our business can support them
- Providing critical on-site information to support the wider Operations team
- Supervising contractors to ensure that they are working safely and adhering to company policies & procedures
- Performing a rolling 6-week shift pattern, with participation in an out-of-hour standby rota once every six weeks.

**We’re looking for you to**:
What is important to us is finding someone with the right personality and values for our team.We are looking for someone with enthusiasm and a willingness to learn.As you will be spending your time dealing with customers and contractors, you need to haveexcellent communication and interpersonal skills. There is a need to be self-motivated with a passion for problem-solving and making a difference. Due to the nature of this role, you will need a clean manual driving licence.
**What’s in it for you?**:

- Full relevant tool kit will be provided
- Van provided during working hours and work-to-home travel
- Participation in a 24/7 out-of-hours standby rota will be required after a suitable period of training and assessment for which you will receive additional payment.
- Ongoing training and career progression
- Full Thames Water benefits including pension and discount
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you moneyand support your wellbeing.
Thames Water is a dynamic,?rewarding?and diverse place to work, with opportunities around every corner.If you join our team, you’ll enjoy a fulfilling career and flexible working?arrangements.
Find out more about?working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customerson the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.