Wholesale Account Lead

4 weeks ago

Brighton, United Kingdom KILLSTAR Full time

**About the job**:
The **KILLSTAR** brand-universe is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are.

We are looking for someone who is passionate about **KILLSTAR** and being part of a growing Wholesale Team. In this role, you will be responsible for being the representation of the **KILLSTAR** Brand, working closely alongside our Wholesale Manager and General Merchandise Manager to grow our wholesale accounts. Based within our Brighton HQ, we are looking for an individual who possesses excellent communication skills, is passionate about customer experience, and is excited to grow within a team environment. If this sounds like you, please read on

**What You’ll Do**:

- Engage and support with key accounts.
- Support with the strategy implementation of the wholesale direction.
- Support with any trade shows and Wholesale events.
- Support the training, coaching, and development of the Wholesale Administrators.
- Nurture, expand, and engage the wholesale client base, delivering a best-in-class experience.
- Ensure client compliance with **KILLSTAR**’s brand expectations.
- Maintain regular communication with wholesale clients, ensuring awareness and adoption of upselling and cross-promotion opportunities.
- Adhere to and make recommendations to improve policies and processes which align business interests and client needs.
- Provide sell through analysis and bestseller reports to support the Product Team.
- Ensure consistent, thorough, and accurate documentation of wholesale orders across administrative and fulfilment functions.

**Who You Are**:

- **Adaptable**: you are adaptable to change and willing to embrace new ways of working and conducting activities.
- **Agile**: you're future-oriented; you can anticipate future trends, have broad knowledge and perspective in your area of expertise, and you're skilled at getting things done through formal channels and informal networks.
- **Knowledgeable**: you have a passion for fashion and seek a development opportunity within a wholesale / fashion environment.
- **Customer Focused**: you are constantly looking for ways to improve the experiences of internal and external customers, including your team.
- **Innovative**: you are creative, have a commercial mindset and strive to develop new ways of doing things to help benefit the department and team.
- **Inspiring**: the people you work with are motivated to do their best, and you inspire others by inviting their input, sharing ownership and visibility, and ensuring that everyone on your direct and extended teams are valued for their contributions
- **Versatile**: you look toward the broadest possible view of any challenge and have broad-ranging personal and business interests and pursuits.
- **Reliable Communicator**: you are good about keeping people updated about changes, and your written and verbal communication is clear and concise.

**Your Experience Includes**:

- Working within a client services environment, specifically working with different customers and building strong relationships.
- Demonstrated success in achieving business goals, both individually and as part of a team.

**Bonus If You**:

- Have experience of managing a small team, or have mentored junior team members to progress within their career.
- Have experience working with different accounts and customers.
- Have a passion or affinity for alternative lifestyle/fashion or **KILLSTAR**’s products.
- Demonstrated fluency in languages such as Spanish, Italian, French, German, however this is not mandatory for the role.

**Work Location and Hours**:
This role will be based at our Brighton HQ, United Kingdom. This role will be performed on a hybrid working arrangement, consisting of a minimum of 3 Days per week in the office, and 2 Days working from home.

This role is a full-time position of 37.5 hours, with hours worked between 08:00am - 06:00pm, Monday through to Friday.

**Does this sound like you?**

**KILLSTAR** is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer, and we back that up with a “come as you are” culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you.

All qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.

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