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Office Administrator

4 months ago

Armagh, United Kingdom Homecare Independent Living Full time

**We are currently recruiting for an Administrator to join our team**
- Main Duties and Responsibilities;_
- Providing general administrative support and assist with day to day office operations
- Answer incoming phone calls and carry out follow ups
- Deal with all queries correctly and appropriately and ensure they are dealt with within the correct timeframe.
- Record all communications onto the Management Information System (MIS)
- Source and ensure cover is provided for all clients by preparing weekly rota’s and runs for care staff.
- Inform the client if their care assistant is late or there is a change to their usual care assistant.
- Source cover for care staff during sick and annual leave absences, monitor absences and report to HR accordingly.
- Maintain all clients’ information and care assistants’ information in accordance with HCIL standards, the Data Protection Act and regulatory bodies.
- Promote effective communication.
- Ensure all information of confidential nature is not divulged to third parties and is in line with HCIL confidential policy.
- Essential Criteria;_
- Previous experience in customer service
- Demonstrable experience of using a range of computer software including MS office, Word and excel.
- Excellent communication skills both written and verbal
- Previous experience in a call centre environment is advantageous

CAROI
- **Homecare Independent Living is an Equal Opportunities Employer