Gdpr Specialist

3 weeks ago


Birmingham, United Kingdom Mondelēz International Full time

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

You are a specialist in a process, workstream or area in Mondelēz International Business Services, working to support impeccable service operations.

**How you will contribute**

This role requires you to comply with quality assurance and data protection activities. You are a specialist in a process, workstream or area in Mondelēz International Business Services, working to support impeccable service operations. You will use your in-depth process and service knowledge in your area of expertise to ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law. You will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood. In this role, you will work within service level agreements, communicating when cases are escalated. In addition, you will be responsible for the accurate collection of case details and employee data, provide general information on policies and procedures, and answer questions based on FAQs. You will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system, assigning a severity level and following through to ensure that cases are resolved and that level agreements can be measured and improved.

**Main responsibilities**:

- To investigate, manage and potentially escalate to the GDPR Team Lead/Data Privacy Lead all incidents with an impact on personal data.
- To support and provide guidance to the business on any initiative where personal data is involved.
- To maintain relationships with stakeholders and key system owners.
- Seek continuous improvement opportunities by identifying learnings from cases
- To identify ad-hoc projects that would enable the team to carry out the GDPR agenda across the People Team.

**What extra ingredients you will bring**:

- Strong attention to details
- Previous experience in working with case management tools as well as being a quick learner already familiar with IT systems is desired
- Familiarity with HR processes
- Being confident at communicating complex messages is essential as you will be required to interpret challenging cases and complete actions promptly and independently
- Being a good team player and influencing others
- Working in a shared service organization
- Having a continuous improvement and growth mindset for discovering and sharing new learning opportunities.
- Identifying learning from cases ad-hoc projects to enable the team to carry out the GDPR agenda across the wider business

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.

**No Relocation support available**:
**Business Unit Summary**:
**At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like **_Cadbury _**, **_Milka _**and **_Alpen Gold _**chocolates, **_Oreo _**, **_belVita _**, **_LU _**and **_Tuc _**biscuits, and **_Stimorol _**and **_Dirol _**gums get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Job Type**:
Regular

Service Operations (Delivery)

Global Business Services


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