Ambulance Service Volunteer

7 months ago

Newport, United Kingdom Isle of Wight NHS Trust Full time

**ROLE PURPOSE**:
The aim of Ambulance Service Volunteers is to provide support that results in an enhanced service provision for both patient-facing and non-patient facing Ambulance Service working areas.

The role includes a wide range of tasks that can be allocated and adapted to meet the individual needs of the Volunteer and the needs of the service area. Examples of tasks available are listed under the role statement, although this is not an exhaustive list.

The Ambulance Service Volunteer (General) provides this service, willingly and without pay. The role offers the potential for a great diversity of tasks, as appropriate to each individual Volunteers’ ability and skills. It offers opportunities to meet new people and if appropriate to the tasks, learn
new skills. This may include valuable lifesaving skills through the accredited training provided by Isle of Wight NHS Trust Ambulance Service.

**ROLE STATEMENT**:
To provide support to the Isle of Wight Ambulance Service including but not limited to the following areas: the Clinical Co-ordination Centre, Patient Transport and Non-Patient Transport / Fleet, Frontline, Emergency Preparedness Response and Resilience (EPRR) and the Ambulance
Training and Community Response Services (ATCoRS).

Tasks will be asked as appropriate of the individual Volunteer and may include:

- Staff Welfare - Provision of food and drink at Newport Ambulance Station, Combined Control Centre, at prolonged incidents and as appropriate whilst waiting for handover at the Emergency Department
- Helping to maintain a pleasant working environment and support with housekeeping tasks within individual areas.
- General administration support such as photocopying and scanning.
- Feeding fish and checking water quality of fish tank
- Assisting with fuelling of vehicles
- Collecting and delivering items to support service areas e.g., uniform from our on-site sewing room / electronics from medical electronics department / equipment return from Emergency Department *
- Sitting in the rear of a Patient transport vehicle to keep a patient company / provide reassurance on journey.
- Simulate being a casualty for training purposes.
- Basic gardening (raised beds only) e.g., weeding and watering.
- Seasonal decoration of areas e.g., Christmas
- A friendly, happy person to welcome people back to areas after what may have been a bad day with stressful jobs. ‘Have a cup of tea’.
- Collecting items that have been purchased locally e.g., milk, coffee etc. *
- Meet and greet visitors.
- Gather patient feedback as appropriate.
- Phone calls to selected service users to prevent loneliness and refer as appropriate.
- EPRR support including weekly ‘running’ of vehicles.
- Any other ‘general’ tasks that do not require additional or specialist training.
- To treat everyone with whom you meet, with dignity and respect.
- Promote Equality & Diversity and a non-discriminatory culture. Identify and act when other people’s behaviour undermines Equality and Diversity.
- Assist with various fundraising activities.
- Act as a guardian for the Public Access Defibrillator(s) within the local community.
- Any tasks that involve driving will be in an Ambulance Service vehicle and the Volunteer must hold a full driving licence for that category of vehicle, have provided their licence details for a licence check and undertaken a driving assessment with the Driving Standards and Education Team PRIOR to any vehicle being driven.

**For those requiring a carer to enable them equal volunteering opportunities, their carer will also need to undergo volunteer clearance

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