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Contracts Coordinator

4 months ago

North London, United Kingdom MMP Consultancy Full time

MMP Consultancy are looking to recruit a Contracts Coordinator to join a fantastic Housing Association based in North London

Key Responsibilities:

- Providing accurate and timely information to sponsor account agents to enable them to set their rents and to protect the organisation from financial loss.
- Being responsible for supporting the service charge and rent setting processes, with adherence to regulation and legislation providing assurance to senior management and the executive team.
- Supporting on the procurement of utility contracts.
- Actively managing the relationship with third party Managing Agents to ensure that services are transparent and value for money and that customers have access to this information in a timely way when actuals are sent. This will include carrying out audit's on Managing Agents charges and challenging where appropriate to ensure that our customers receive value for money.
- Recovering utility debt in conjunction with the Income team.
- Ensuring all statutory, regulatory, compliance and risk requirements are met across the service.
- Leading on cross organisational working and supporting Heads of Service.
- Playing a positive part in delivering any change programmes and motivating and inspiring staff through changes.
- Carrying out any other tasks or functions as instructed in relation to service charges, utilities, budget setting, and contract management.

Skills and Qualifications:

- In depth experience of service charge billing, rent setting, S20 consultation and third-party managing agents and contract management.
- The ability to use IT systems to support the setting of accurate charges.
- A good understanding of Heat Networks and metering and billing and relevant regulations (The Heat Network (Metering and Billing) (Amendment) Regulations 2020 and relevant Government schemes related to this.
- The ability to build effective links with all relevant stakeholders both within One Housing and externally.
- Commitment to delivering exemplary customer service.
- A continuous service improvement culture and root cause problem solving.