Casual Bar, Waiting and Hospitality Staff

3 weeks ago

Doncaster, United Kingdom Doncaster Racecourse Full time

As we begin the 2024 flat season, Doncaster Racecourse are now looking for reliable, enthusiastic, friendly Waiting and Hospitality staff to join us

No experience is necessary.

Doncaster Racecourse is not just a racecourse, but the destination of choice for all events. Staging racing, weddings, conferences and family events, no two days are ever the same As Doncaster continues to grow successfully you will grow with us.

**RESPONSIBILITIES**:

- Serve all customers in an efficient, professional and courteous manner at all times.
- Ensure guests receive the highest standard of customer service at all times.
- Be able to advise guests on all products available within the venue.
- To promote a happy and welcoming atmosphere within the venue.
- To work both alone or as part of a team being responsible ensuring that all guests needs are met to the highest possible standard.
- Maintain stock levels and rotation within work and storage areas in order to avoid waste and assist with stocktaking.
- Ensure the work area is adequately stocked with glassware, ice, condiments and other appropriate sundries in line with predetermined stock levels and business need.
- Laying up and preparing restaurants/boxes for the service of meals, tea, coffee and light refreshments
- To serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager.
- Service of wine and other drinks from the bar as directed by your Management team.
- Keep the area of work and public areas clean and tidy before, during and after opening hours and to undertake cleaning duties as required - paying particular attention to Health and Safety and COSHH Guidelines.
- Ensure all orders are dispensed and correctly recorded and authorised for billing purposes.
- Ensure all orders are rung through the tills and payment obtained in line with prescribed Racecourse procedures.
- Ensure all tills are closed down in accordance with company procedures.
- Ensure that all temperature records are accurately kept along with other appropriate paperwork.
- Adhere to and follow all licensing policies and procedures.
- Handle cash, stock and equipment in a secure manner.
- Act as an information point for customers.
- Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.
- Adhere to Company policies and procedures.
- Undertake other reasonable duties in line with business demands.

**SKILLS AND QUALITIES**
- Be smart, polite, professional and well presented at all times.
- Excellent verbal communication and customer care skills.
- Flexibility and adaptability.
- Demonstrate a passion for quality service and standards.
- Strong interpersonal skills - friendly, confident, outgoing.
- Strong numerical and literacy skill.
- The ability to handle difficult or conflict situations.
- The ability to adopt the values of Arena Racing Company.
- The ability to work with a smile on your face whatever the weather.
- To work with honesty and integrity.
- Experience working in a hospitality environment is preferred but not essential.

Saturday 23rd March

Sunday 24th March

Friday 26th April

Saturday 27th April

Saturday 18th May

Friday 31st May

Saturday 01st June

Sunday 16th June

Friday 28th June

Saturday 29th June

Friday 05th July

Saturday 20th July

Saturday 03rd August

Saturday 17th August

Thursday 12th September

Friday 13th September

Saturday 14th September

Sunday 15th September

Friday 25th October

Saturday 26th October

Saturday 09th November

Friday 29th November

Saturday 30th November

Friday 13th December

Saturday 14th December

Sunday 29th December

**Benefits**
- Tips
- Paid Training
- Lunch Provided on Racedays

Working as a casual member of our casual catering team we are offering a casual role which will give you the freedom to pick and choose your hours. We have enough work to sustain any number of hours a week up to full time hours whilst offering you the flexibility to work around the rest of your life.

Our casual team receive various benefits whilst working for arc including meals on a race day and tickets to race meetings and other events across the group.

Being a member of the ARC casual family does not restrict you to working at just Doncaster Racecourse, if you want to gain experience in other venues there are many opportunities to do so.

**Job Types**: Part-time, Zero hours contract

**Salary**: £9.00-£10.42 per hour

**Benefits**:

- Canteen
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Weekend availability
- Weekends only

Supplemental pay types:

- Tips

Work Location: In person

Application deadline: 09/03/2024
Reference ID: DO110324
Expected start date: 23/03/2024

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