Claims Handler

**Claims Handler**_
- **Full Time, Permanent**_
- **Office Based
- Oxford**_
- **Monday to Friday with the occasional weekend (rota based)**_
- **£18,525-£24,000 DOE**_
**Overview**
This role primarily exists to manage a day-to-day workload of insurance claims, providing a high level of customer service and ensuring all Service Level Agreements (SLAs) are met. Acting as the first point of contact, individuals will need to ensure all informationgiven to Policyholders, Clients and Suppliers is accurate. Liaising closely with all employees within the Claims Validation Department you will support the Senior Handlers on claims as required. You are naturally expected to act in the best interest of thecompany, our clients and customers at all times and discharge your role with professionalism and positivity.
- To effectively and efficiently key on claims and establish first contact with policyholders in accordance with each clients SLA agreements
- To ensure all phone calls are answered in a timely manner in accordance with SLA agreements and maintain high levels of phone availability as and when required in line with business demands.
- To ensure all complaints received are recorded accurately on receipt are resolved within the informal period in the majority of cases and that all appropriate customer communication is issued (SRC, holding letters or FRL letters)with any relevant reportingto client using the clients preferred reporting process
- To pursue surveyors to ensure their compliance with company SLAs
- To complete second call tasks and review claims that are on hold in the BCS process to actively push these through the BCS claims journey
- To flag any sightcall claims appropriately on the system and ensure these are accurately signposted to the surveyors.
- Ensure compliance and adherence with all e-signal modules
- Promote customer use of TrackMyClaim on the initial call to the customer and throughout the claim
- From time to time you will be expected to carry out other duties and special projects in addition to key roles and responsibilities to suit business needs, this may involve assisting or moving to a different team in Operations