Team Leader

1 day ago

Bow, United Kingdom Crown Worldwide Full time

**Crown Worldwide Group are currently recruiting for a Team Leader to join their fast-paced Records Management team.**

**Where you will be based**

This role will be office based at our Bow offices.

**What is a Team Leader to us?**
The principle objective of the role is to provide coordination of all activity and allocate staff, accordingly, guaranteeing effective and efficient services to Crown’s customers, both external and internal; within a safe working environment.

Plan and coordinate the timely completion of Business-as-usual operational activities; ensuring that correct levels of competent and trained manpower resource are available every day.

**What you will do**
- **Leadership**_
- Has long term vision for Crown, is able to engage people in that vision; motivates and inspires. Has a sense of urgency, makes the best of opportunities and strives for continuous self-improvement.
- **Relationships & Communications**_
- Is a strong communicator who identifies, builds and manages relationships which are service-oriented, customer-centred and will systematically create positive current and future benefits for Crown.
- **Customer Service**_
- Works to ensure that all service is delivered to the highest possible standards and that the facility delivers excellent customer service at all times. Tackles problems and takes independent action, seeks out and uses opportunities to generate new ideas, to ensure consistent high levels of service.
- **Operations**_
- Ensure that day-to-day service provision is undertaken in accordance with the Records Management Operations Manual as set out for ISO 9001 accreditation.
- Respond to daily Customer orders in the appropriate manner (i.e. standard delivery for the following day, emergency 2/4-hour delivery, search and fax etc.).
- Where customer orders cannot be met for any reason, this needs to be relayed to the Branch Supervisor and the customer needs to be duly informed.
- Customers must be informed of any operational issues that may affect them.
- Ensure work orders for provision of services to the customers are created accurately and in accordance with ISO9001.
- **Health and Safety**_
- Carry out day-to-day health and safety checks as required and relay any H&S issues to the Branch Supervisor. Maintain the site H&S records as laid down in the H&S manual and where appropriate, carry out risk assessments.
- Comply with all company H&S audit (internal and external) requirements.
- To ensure weekly fire alarm checks are undertaken. Noting the break glass location tested together with the date and any relevant comments.
- Carry out relevant fire drills and organise and record the maintenance and serviceability of fire-fighting equipment, emergency exits and no smoking signs.
- Keep the warehouse and yard areas clean at all times and clear any/all obstructions. All in accordance with the site specifications. Advise the Branch Supervisor of any required repairs.
- **Security**_
- Ensure the daily facility lockdown procedure is monitored & completed according to strict guidelines issued - in the absence of Branch Supervisor / Site Supervisor.
- Maintain security of the facility at all times and work to constantly improve awareness and vigilance.
- **Supervisory**_
- Support the Branch Supervisor and department staff for the purpose of assisting in the performance of their work activities

**About you**
- **Aptitude**_
- Ability to maintain confidentiality and display tact and discretion at all times. - Excellent analytical, interpersonal and communication skills. Ability to work in a rapidly changing environment.
- Ability to set priorities, manage your time and workload and dependably meet strict deadlines.
- Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.
- **Professional Knowledge, Skills and Qualification**_
- Previous work experience in supervising a team within a warehouse/logístical background
- 2 years previous experience in a similar role or working towards the competencies required.
- Well-developed administration and organisation skills with strong attention to detail.
- Proficient computer skills with experience using O’Neils, Microsoft Office suite

**About us**

**_Crown Worldwide Group_** is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our

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