Junior Technical Support
5 months ago
**Junior Helpdesk/Technical Support - Permanent - Full Training Provided - £23,000 or above (dependant on experience) - Evesham - site-based 5 days a week (with scope for additional paid rota’d on-call weekends and evenings once fully trained.)**
This is an exciting opportunity to join my client as a **Junior Helpdesk/Technical Support** in a trainee capacity. My client is an established ICT and solutions company specialising in the deployment, servicing and consultation of cloud and hosted solutions, mainly focused on voice services. They also provide managed support services for their own and partner provided ICT solutions.
My client is a business with international clients, committed to delivering excellent customer service and satisfaction, we are searching for someone who is committed, keen and willing to go beyond the call of duty to make sure they can deliver a great service.
This position is working with a growing, dynamic, and forward-thinking business where the sky really is the limit for the right individual.
**Role responsibilities**:
- Manage the established support process with customers using the online support portal and handling calls.
- Helping with the implementation and deployment of new customer contracts.
- Ensuring support tickets are passed to the correct engineers and providing customer updates and feedback as tickets are resolved/updated.
- Helping to generate reports for both the management team and customers, relating them to the helpdesk process.
- Handling first-level issues with customers and suppliers.
**What experience do you need**:
- You will have gained some technical/helpdesk support experience; this could have been gained within mobile phone sales or electrical goods/IT sales.
- You will possess excellent customer service skills and have the ability to communicate effectively both face-to-face and over the telephone.
- You will be hardworking, dedicated, happy to go the extra mile for the customer and have a great sense of humour to fit in with this small but friendly team.
- You will be able to think on your feet and have great problem-solving skills with the ability to stay calm under pressure.
**What’s in it for you**:
- Exceptional opportunities for career development.
- Excellent starting salary with room for progression.
- Full on-the-job training.
- 21 days leave, plus birthday off, plus Bank Holidays.
- Healthcare Cashback Plan.
- Fantastic working environment.
- Scope for additional paid on-call work once fully trained.
**This role is site-based Monday to Friday 9am - 5.30pm.**
Pay: £23,000.00-£23,001.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company pension
- Private medical insurance
- Transport links
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
Reference ID: AV2204
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