Trade Counter Assistant

3 weeks ago


Bristol, United Kingdom Kingswood Trade Frames Ltd Full time

**What our Trade Counter Assistant does**:

- Our Trade Counter Assistant is hands on, leads by example and works closely with all other team members in day to day branch operations.
- Responsible for Trade Counter sales to confidently communicate product knowledge to customers.
- Provide exceptional customer service and support to new and existing customers.
- Picking, loading products to customers.
- Compliance with Health & Safety, company policies and procedures.
- Ensure excellence in Customer Service, operational standards and Branch sales targets are achieved.
- Support the delivery of sales whilst maintaining positive customer relationships.
- Assist with the delivery of Branch operations.
- Provide support and assistance to Branch colleagues as required.
- Maintain Branch standards - including Warehouse and stock management, front of house cleanliness and point of sale.

**What we need from our Trade Counter Assistant**:

- Passion and energy to deliver exceptional customer service and to achieve business targets.
- A hands-on customer focused approach, confident and happy to serve customers and

to proactively engage with all customers.
- A commercial approach to drive and maximise margins, whilst ensuring that customers always walk away happy.
- Good organisational skills, with the ability to prioritise and use own initiative.
- Confident IT user, with experience of MS Office and industry standard software.
- A full and valid driving licence would be preferred.
- Comfortable to work in a small team and on occasion alone.
- Experience within a similar role, ideally in a trade/builder’s merchant/retail, glazing or uPVC environment would be a distinct advantage.
- Taking and processing customer orders, liaising with customers regarding delivery dates and keeping them informed.
- Providing customer estimates and then following up.
- Taking deliveries and co-ordinating products to be collected by customers and installers.
- Stock management e.g. Silicon’s and trims etc.
- General Upkeep of the yard and counter.
- Career progression available.

**Salary**: From £24,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location


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