Operations Manager

4 weeks ago


Dartford, United Kingdom Premier Work Support Full time

Premier work support are pleased to be working with a leading company in Dartford to recruit a permanent **Operations Manager**, to work within the contracts team.

The Ops Manager will be responsible for all operational efficiencies to ensure streamlined processes are implemented to achieve an elevated level of client satisfaction from procurement and delivery of goods. Their duties will also include analysing andimproving supplier and stock performance, reducing cost, and managing a client support team.
- Manage & motivate operations teams through structured KPIs
- Achieve elevated levels of customer service through OTIF delivery
- Organise regular OTIF performance meetings with supply chain
- Manage and implement training programmes to ensure team competence with company process and procedures
- Monitor and record both supplier and customer loyalty schemes
- Achieve monthly, quarterly, and yearly despatch budgets
- Reduce product return rates
- Manage import & export deliveries to ensure accurate and compliant paperwork
- Monitor aged debt and resolve invoice queries
- Monitor, manage and report on stock levels
- Drive a CRM culture to maximise efficiency & opportunity through data analyses.
- Assist subordinates with customer complaints and resolve problems effectively
- Contribute as directed to wider company initiatives, including business planning, product development and budgeting

This role is Monday to Friday with working hours of 8:30am - 5:30pm.


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