Dispenser

Seascale Health Centre

**JOB TITLE: DISPENSER**

**REPORTS TO: DISPENSARY MANAGER**

**HOURS: 30hrs per week**

**Summary**:
To provide quick, efficient and accurate dispensing of medication to the patients, and to assist the Dispensary Manager in ensuring effective financial control of the dispensary. To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice.

**Responsibilities**:
**Dispensing**

Follow Dispensary Standard Operating procedures to include:

- Dispensing private prescriptions.
- Checking colleagues’ dispensing and recording inaccuracies in practice system.
- Packaging and checking Blister packs.
- Ensuring the Dispensary area remains clean and tidy.

**Prescriptions**
- Taking prescription repeats over the telephone and at the patients’ hatch.
- Handing out prescriptions and collecting due prescription charges ensuring patient declaration is completed.
- Ensure all monies received or handled are appropriately stored and a record kept of all financial transactions
- Endorse all prescription forms as appropriate
- Collecting private charges for vaccines and holiday prophylactic medication.
- Sorting, stamping and endorsing prescriptions.
- Completing backs of prescriptions.
- Generating prescriptions.

**Stock Control**

Operate an efficient stock control system involving:

- Ordering appropriate quantities of goods via the wholesaler’s computer link.
- Checking goods as and when they are delivered and recording generic details.
- Returning incorrect goods to the wholesalers.
- Stocking shelves, refrigerators and other storage areas using rotation method.
- Removing ‘out of date’ stock from the shelves, refrigerators and other storage areas.
- Disposal of returned unused medicines.
- Ensuring that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Doctors, the Dispensary Manager or the Practice Manager.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties expected of a dispenser, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:

- The post-holder will follow procedures as to promote and manage their own and others’ health and safety and infection control as defined in the practice policies.

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

**Quality**:
The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources

**Communication**: