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Account Co-ordinator

4 months ago

Wisbech, United Kingdom Knowles (Transport) Limited Full time

**Job Title**: Account Co-Ordinator

**Job Ref**:CRD003

**Location**:Wisbech

**Salary**: Competitive

**Job type**:Monday to Friday. 08.00 - 17.00

**Permission to work in the UK (required)**

**About us**:
Knowles Transport are trusted by some of the biggest and well-known businesses in the country to offer a broad range of warehousing and distribution services. We provide the infrastructure and scalability of a multi-national third-party logistics company combined with the flexibility, agility and dedication to customer care of a family-run business.

**The Main Purpose of the Role**:

- To establish yourself as an integral part of the wider site Operational team and drive the Knowles culture through behavioural and process-based leadership.
- To exhibit strong leadership skills to drive forward positive changes in the company culture, team performance and operational processes.
- Be the key point of contact to your allocated customers on a day to day basis.
**Must Have Skills / Experience**
- Customer facing experience and confidence in organising & chairing customer meetings
- A proven track record in developing operational processes
- Relationship building in order to support other operational teams within the business
- Excellent organisational & prioritisation skills
- Computer literate with working knowledge of Microsoft Office
- Be able to problem solve and find solutions in order to overcome challenges
- Be able to build KPI reports in order to track and share progress and performance
- Possess stakeholder influencing skills
**Desirable Skills / Experience**:

- Experience of overseeing multiple contracts on a multi-client site
- Advanced level Microsoft Excel
- Working knowledge of BRC practices
**Key Accountabilities**:
**Customer**:

- Build and maintain good relationships with clients and suppliers
- Identifying ways to increase efficiency and improve productivity
- Create and deliver presentations on required performance metrics
- Be the expert on operational processes relevant to your contract(s) and be able to provide information and performance updates when requested
- Ensure correct quality, standards and customer specifications are met at all times
**Stock**:

- Ensure that all systemic records are up to date and accurate
- Gather forecasts from customers to ensure space is available for allocated to oncoming loads and that utilisation is kept within the agreed limitations
- Monitor the stock holding in the warehouse and highlight any issues to the customer
- Monitor and manage stock availability and communicate any issues in a timely manner
- Have excellent product knowledge
**Behaviours**:

- Exhibit the expected management behaviours at all times
- Work collaboratively with both internal and external customers
- Have excellent communication skills
- Operate with patience and emotional intelligence
**Health & Safety**:

- Attend any requested training courses required for the role
- Assist with driving the health and safety culture forward by completing near miss forms when relevant observations are made
- Challenge anyone who is in breach of the company H&S rules and ensure compliance is then adhered to
**What We Offer / Benefits**:

- On-site parking.
- Training and development opportunities.
- Free uniform & PPE provided.
- Auto enrolment into pension.
- Statutory holiday entitlement.