Elite Officer

**Delivering the exceptional, every day**
- **Our purpose**: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
- **Our promise to our people**: a place to work where you can thrive and be your best every day.
- **Our promise to our customers**: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- **Our culture - our core values and how we behave**:

- **We are one Mitie**:we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- **We are built on integrity and trust**:integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- **We go the extra mile**:whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- **Our diversity makes us stronger**:we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- **Our customers' business, is our business**:we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

**Job objectives and responsibilities**
- Work to the Assignment Instructions ensuring that all activities are accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
- Set and maintain the highest personal and professional standards as an employee of MITIE Total Security Management and adopt a total quality approach to every aspect of your work, colleagues and clients
- To create a safe environment, free from crime and the fear of crime for public and members of staff
- Engage with members and the public at all times complete with a welcoming presence
- Support the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer service
- Provide a visible security contact for all
- To detect crime through effective use of behaviour and observational techniques
- To obtain an understanding of high risk areas and associated merchandise
- To maintain a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel with in a designated area of the store
- To ensure the MITIE /Sainsburys core values and principles are upheld at all times.

**Main duties**

To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:

- To protect customers and colleagues from physical and verbal abuse
- To ensure the work place is a customer friendly and safe environment
- To provide a reassuring and professional security presence.
- To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
- To proactively deter and prevent anti-social behaviour, theft and criminal activity
- Liaising with the store management, Police and other external agencies when required
- Completing reports by recording observations, information, occurrences and surveillance activities.
- Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
- To deter till snatches, trolley pushouts and other bulk thefts
- To patrol the store and other areas and to undertake checks as required
- Utilisation of store CCTV system to gather evidence relating to incidents
- Proactively coaching instore colleagues to ensure a sound knowledge and understanding of the store risk profile
- Adhering to the established ASCONE policy and procedure in order to detect and deter shop thieves
- To be clean, tidy and properly dressed wearing full uniform, including an identity badge, which must be valid
- Attend ‘court hearings' and demonstrate professionalism when relaying evidence, ensuring the reputation of both MITIE and Sainsburys are safeguarded.
- Ensures that reporting is accurate and meets agreed timelines
- Adopting an intuitive approach to store layout taking into consideration store demographic/associated risks.
- Ensure effective communication to officers and colleagues that create an integrated and coordinated approach to crime prevention and detection
- Be mindful at all times of the legal requirements associated with powers of arrest, detain and welfare responsibilities to ensure the personal safety of all MITIE/Sainsburys personnel and members of the public
- At all times adhere to the Sainsbury's search policy and procedures
- Supporting colleagues by sharing best practice
- Correct use and dissemination of cri