Control Centre Operator

3 weeks ago

London, United Kingdom Kier Group Full time

We’re looking for a Control Centre Operator to join our highways team based in London. Within this role, you can enjoy a fantastic, matched pension scheme, 24/7 virtual GP service for you and your family, with opportunities to buy/sell leave and even more.

Can you imagine a world without roads or bridges? Nor can we Your journey is our journey, come and join us at Kier Highways and make a difference. Connecting roads, connecting people.

**Location**: Blackwall Tunnel (London)

**Contract**: Permanent, Full time (this role is site based, 4on/4off shift pattern - days and nights)

**Salary**: Up to £30k + 26 days of annual leave + Benefits

**Responsibilities**

As Control Centre Operator, you’ll support the team as a single point of contact and incident response service via a 24-hour service control centre providing support to our London contracts including Highways Maintenance Project Framework (HMPF) and Tunnels and Pump Stations (TaPS) for our Client TFL.

Your day to day will include:

- Working with Visual Display Units and other IT related equipment
- Acting as a first point of contact for the Business and being responsible for ensuring that the appropriate course of action is taken for each issue reported
- Handling the telephone calls from the police and local authorities relating incidents on the Network
- Prioritising incoming calls/demands and make appropriate decisions and monitor Incident Support Unit whereabouts
- Deploy and manage resources at incidents on the Network and maintain contact with the London Traffic Control Centre during an incident

**Who are we looking for?**

This role of Control Centre Operator is great for you if you have:

- Both written and verbal skills in order to effectively communicate with partners and emergency resources through various methods including telephone, radio and data terminals
- Ability to work under own instruction as well in the team, multi task, manage and prioritise own work load

**Benefits at Kier**

We’re proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:

- New and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
- Share in the success you help to create by investing in Kier through our sharesave and share incentive plans
- Kier’s Green Car Scheme
- A huge range of deals and discounts at many your favourite brands

**Who is Kier?**

At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.

Our projects are those that support the local communities we work in, helping them thrive and progress. We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.

**Diversity and inclusion**

Making Kier a diverse and inclusive place to work is a huge priority for us. We’re proud of the steps we’ve taken so far, but we know we must always do more. Our employees are key in shaping Kier’s diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.

Closing date: 6 June 2023

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