Phlebotomist

4 weeks ago

London, United Kingdom Whittington Health NHS Trust Full time

We at the Whittington Health Phlebotomy Department are looking for experienced and friendly phlebotomists to join our Team to work both in out-patient and in-patient environments.

This posts will provide cover to all of our phlebotomy facilities across Haringey and Islington in North London.

Are you enthusiastic? Conscientious and flexible? Do you take pride in your work and love working with people?

If these words describe you, then you could be just the person we're looking for.

To collect blood samples from patients through venepuncture as requested by clinicians and other appropriately authorised doctors and health professionals. To collect blood samples safely with due respect to the dignity of patients, and the needs of other clinical services. To ensure blood samples are collected in appropriate containers, labelled correctly, and prepared and dispatched to relevant laboratory sections in a timely and correct manner. To contribute to the provision of an efficient, high-quality service and ensure that proficiency and competence and personal and professional standards of that group are maintained.

**Key Relationships**:

- Patients
- Parents/carers and visitors
- Clinical teams (doctors, nurses, nursing assistants, play specialists, administrative staff)
- Team members
- Senior Operations Manager

Please see the Job Description and the Persons Specification for further details about the job role. If you are unable to access the PDF, the details of the job description can also be found in the 'Detailed Job Description and Main responsibilities' section.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

MAIN DUTIES

Communication
- Ensure effective communication with all staff, patients and relatives, maintaining confidentiality at all times.
- To work closely with medical, nursing, laboratory, and phlebotomy staff to provide a rapid blood collection service, which is sensitive to service requirements at the CDC and affiiated sites.
- Ensure effective and sensitive communication with patients, using tact, reassurance and persuasive skills when needed in gaining trust and acceptance from patients prior to proceeding with the phlebotomy procedure.
- Ensure that all relevant information is relayed to clinical, nursing or laboratory staff in a timely manner.
- Demonstrate customer care skills when listening to concerns, dealing courteously with visitors, staff or patients and when using the telephone.
- Use information and computing technology skills to access information about the Trust.

Patient Care
- Co-operate with clinical, administrative, and managerial colleagues to understand their roles within the team and appreciate patient priorities.
- Deliver care to all patients regardless of their values, customs, gender, race, culture, religion or preferences.
- Deliver care that always upholds patients’ privacy and dignity.
- Report any clinical concerns or abnormalities to a registered professional.
- Check that relevant equipment is available and in working order, reporting any defects to the relevant staff.
- Receive, check and unpack deliveries to the unit and report on stock levels.

Personal and People Development
- The post holder is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job and other training as required.
- Participate in the Trust Mandatory Training Programme.
- Participate in in-service training as appropriate.
- Act as role model to other phlebotomy staff.
- Assist with the supervision of junior learners.
- Actively participate in appraisal and staff annual review.

Health, Safety and Security
- Undertake appropriate training and practice to ensure you (and your teams) have the right skills and are competent.
- To adhere to Trust policy and infection control principles and standards to minimise patient risk and ensure high quality patient care.
- Ensure that the immediate work area (cubicles, trolleys etc) are cleaned, disinfected and re-stocked regularly, and that the required cleaning standards are maintained at all times to prevent infection and maintain patients’ confidence.
- The post holder is required to familiarise him/herself with and comply with the Trust’s policies and procedures
- The post hol

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