IT Administration Assistant

**Department**:IT Department

**Location**:Head office (Cricklewood)

**Closing Date**:February 16, 2024

Job Summary

The IT Administration Assistant will provide a pivotal role between the users and technical staff ensuring that all IT administration and our users are dealt with in a professional and prompt matter.

**Main responsibilities**
- Answer incoming telephone calls, including the logging, prioritisation, classification, and escalations where required
- Coordinating between the users and IT support engineers regarding call resolution
- Gathering quotes for IT procurement, ordering hardware / software, goods received and duties relating to the purchasing of IT equipment
- Preparation of spreadsheets and reports as required
- Maintaining and conducting regular audits of licenses and user accounts
- Taking minutes and notes during meetings

The above list is not exhaustive
- Demonstrable knowledge of Microsoft Office suite including Word, Excel, PowerPoint. Microsoft Project would be useful but not essential.
- Confident with Windows Desktop 10 or 11

**Competencies & skills**
- Must have an excellent telephone manner, communication skills and customer facing ability
- Will be physically fit as the job may involve hardware movement
- Strong interpersonal skills, with ability to develop trust with the user base
- Demonstrated strengths in quantitative analysis, and an ability to think creatively to achieve solutions
- Demonstrated skills in adapting, multi-tasking and troubleshooting
- Numerate, with the ability to use Microsoft Excel to a good level

**Hours of work**

Adhere to the weekly shift pattern 38 hours per week, Monday to Friday 07:00 - 18:00 with occasional requirements for working outside of these times when required.

**The Equality Act**

**How to apply**

**Applications**

Applications should include:

- examples of how you meet the skills;
- any relevant qualifications or experience.