Healthcare Assistant

7 months ago

Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

We are looking to recruit a healthcare assistant in the General Outpatients Department at Royal Blackburn Hospital.

As a HCA in clinic you will be responsible for preparing the clinical rooms for clinic. Supporting patients throughout their appointments, assisting with procedures where required and ensuring documentation is completed.

General Outpatients is a busy department which operates Monday to Friday between 8-6. Facilitating clinics for a wide range of specialities, no two days are ever the same.

We are looking for an enthusiastic and committed colleague to come and join our team. Supported by a period of induction and a buddy to work alongside during this period.

Clinical
- Maintain confidentiality at all times.
- Provide information to enable the effectiveness of care to be evaluated and records maintained.
- Involve patients and carers/relatives in the delivery of care.
- Provide reassurance support to patients and carers/family.
- Work collaboratively with others in the department to ensure that patients’ needs are met.
- Recognise and respond appropriately to urgent and emergency situations.
- Provide escort and transfer for patients, with low dependency, as directed.
- Prepare and set up clinics, including trays and trolleys, treatment and examination rooms.
- Tidy and clean rooms and equipment as directed.
- Chaperone patients when required.
- During procedures, provide assistance to medical and nursing staff when requested.
- Undertake agreed clinical tasks, Including, spirometry, physioloigical measurements and mrsa screening under direction from the registered nurse and record these in the patients electronic record
- Seek assistance from Registered nurse as required.

Clerical
- Contribute to the development of services.
- Ensure the effective and efficient use of resources.
- Liaise closely with medical and nursing staff, and associated departments, to ensure that clinics are conducted effectively and efficiently.
- Ensure relevant reports and results are available for the consultation.
- Carry out post-consultation clerical duties when directed, such as making follow-up appointments and arranging patient transport.
- At the conclusion of the clinic, ensure that all case notes, etc., are returned to the appropriate department.
- Answer the telephone, take messages and pass onto the appropriate person.
- Order medical and non-medical stock, maintaining a cost-effective approach.
- Ensure all equipment is in good working order, arranging repair when necessary.
- Ensure the tidiness and cleanliness of all clinical rooms, examination rooms, store cupboards and sub-waiting areas.

Clinical Governance
- Ensure compliance with policies, procedures and clinical guidelines for self and others.
- Report any concern regarding patient care.
- Participate in patient and public involvement activities.
- Support people’s equality, diversity and rights.
- Participate in Individual Performance Review annually.
- Develop own skills and knowledge.
- Attend mandatory training as directed
- Attend team meetings as directed.

Health & Safety
- Comply with safety instructions/policies laid down
- Use, in a proper and safe manner, the equipment and facilities provided
- Refrain from the wilful misuse, or interference, with anything provided in the interests of health and safety and any action which might endanger yourself and others
- Report as soon as practicable, all hazards and defects to your senior
- Report as soon as practicable, all accidents and untoward occurrences and ensure that the appropriate form is completed

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