Senior IT Support Engineer

1 month ago

Oxford, United Kingdom MFK Recruitment Full time

Our Prestigious client in Oxford is seeking a Senior IT Support Engineer to join their team.

**Senior IT Support Engineer - Overview**:
The post holder is expected to advise the IT Manager in the strategic deployment and development of technology, and on IT Policies in relation to the organisations strategy.

**Senior IT Support Engineer - Responsibilities & Duties**:

- Secure data and network access to mitigate against security threats, monitor and follow up security incidents, maintain a secure infrastructure and domain. This includes keeping current with threats, MS/VMware patches, overseeing patch management systemsand servicing of all computers.
- Provide support for and configuration of all elements of the IT Infrastructure including network, server and workstations. Manage technical discussions and solutions with services contracted to third parties. Research, install and commission new IT equipmentand software. Troubleshoot routing issues, set up and maintain VLANS, LACP & MLAG.
- Handle escalated 2nd and 3rd line support requests. Provide backup support and first line cover for the team in the event of absence.
- Create and maintain scripts to add new staff and students at agreed levels of permission for accessing network services and resources.
- Carry out project work as managed by the IT Manager, which includes research and technical implementation.
- Keep current with all available technologies to enhance the teaching and research activities
- Identify and implement appropriate mechanisms for referring problems to other levels of IT support; become familiar with the appropriate individuals to contact in the event of emergencies or other difficulties.

**Senior IT Support Engineer - Skills & Experience required**:

- Educated to degree level in a relevant area or relevant professional experience.
- Good project management skills, including experience in project life-cycles, planning and implementation.
- Ability to manage a varied workload, including the ability to adapt to rapidly changing circumstances and priorities.
- Ability to work well as part of a team, assisting junior colleagues where needed and helping develop their skills.
- Suitable experience in a post with similar responsibilities and a service-focused ethos, with a strategic approach to identifying and meeting customer needs.
- Experience in task automation and scripting in a Windows environment, ideally using Microsoft PowerShell.
- Good level of experience maintaining and configuring a Microsoft Active Directory environment, including management and configuration of workstations and servers using Group Policy. Installation and configuration of Microsoft Office, manually and via GroupPolicy.
- Familiarity working with backing up both virtual and physical workloads using technologies such as VEEAM or IBM spectrum protect. Familiarity with Windows Distributed Filesystem Replication (DFS-R).
- Working knowledge of administrating and troubleshooting network infrastructure. Experience with technologies including, Network Access Control (NAC), 802.1X and Radius. Experience working with VLANS, LACP & MLAG. Comprehensive knowledge of IP and localarea Ethernet and Wireless networking. Practical troubleshooting of networks, including the use of monitoring tools such as Observium, Rancid, and troubleshooting tools and techniques such as Wireshark with port mirroring. Operational familiarity with DNSand DHCP administration.
- Ability to support and maintain Vsphere 7.0 or above.

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