Energy Specialist

6 months ago


Leicester, United Kingdom Foxglove Energy Supply Ltd Full time

**The Company**:
Outfox the Market (OTM) a Leicester-based family run business is growing rapidly with 120,000+ customers in the UK. Outfox the Market is a trusted energy supplier providing 100% renewable electricity and natural gas to homes in the UK.

We're on the lookout for passionate, enthusiastic, and forward-thinking people based in the East Midlands areas to join our brilliant Customer Services Team.

We have recently been crowned No 1 by Which? for customer satisfaction, No 2 in Citizens Advice recent customer Service Ratings and are rated Excellent by our customers on Trustpilot, which means the world to us.

We value integrity, innovation, customer-centricity, responsibility, enrichment, and excellence. We are a team that is excited to be building a brand and continuing our growth to deliver products and services that provide stability and innovative solutions and create value for our customers.

So why not come and join us on our exciting journey to lower carbon emissions and combat climate change.

Our modern offices are situated in the centre of Leicester, based on a picturesque waterfront.

Walking distance from transport networks and the Highcross Shopping Centre.

**The Role**
- You will help OTM customers with a wide variety of queries, resolve simple queries efficiently & you’ll take the time to investigate and resolve more complex ones
- You will work in a fast-paced environment, always striving to provide the best experience for our customers
- Promote effective communication throughout all levels of the Customer Services function.
- Effectively managing customer requests and queries, using the CRM system to record all communication.
- Liaise with other departments efficiently and as required, showing initiative.
- You will be tech-savvy, think outside the box and always look for efficiencies in everything you do.
- What’s key for us is that you have an awesome attitude - a caring, friendly, trustworthy, honest team player, who wants to actively contribute to building a fantastic, caring, and inclusive culture for all.

We are committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example. We are looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment.

We are looking for people who genuinely care about helping others, who are passionate about providing a world-class customer experience, and who want to invest in the role and OTM Energy, in return, we will invest in you. Our company values are entwined into everything we do, so we want you to feel strongly aligned and committed to bringing them to life. If they resonate then Team OTM is for YOU.

**There are a few things that we think are essential**:

- **_KNOWLEDGE OF ENERGY RETAIL_**
- You work well with structure in your day
- Experience of working in call centre
- Customer centricity and strong business acumen
- You’re motivated by hitting and exceeding targets
- You care deeply about how companies treat their customers
- You can thrive in a fast-paced, changing, scale-up environment, where no two days are the same
- You will be cool and calm under pressure while being able to make decisions in a pressured evolving environment

**There are some other things we think will be valuable in the role**:

- You’re resilient and you cope well with difficult situations
- You have excellent communication and writing skills
- You can think on your feet and use your initiative in ambiguous situations
- You’re comfortable with numbers and learning new technology
- You’re reliable, energetic and able to prioritise effectively
- You see obstacles as challenges, and you enjoy complex problem solving
- You relish the idea of self-learning and personal development

**Benefits**

Our company is growing at a rapid pace so now is an exciting opportunity to join an organisation which can offer a long-term future career.

We also offer;
- 29 days Statutory holiday inclusive of Bank Holidays
- Outdoor sitting areas
- Discounted onsite parking
- Company social occasions
- Complementary beverages
- Learning & Development opportunities
- Friendly and appreciative environment

**Working hours are 8.30AM - 5PM Monday to Friday & Every alternate Saturday 9AM- 2PM**

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: £21,675.00-£28,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee mentoring programme
- On-site parking
- Sick pay
- UK visa sponsorship

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person



  • Leicester, United Kingdom Octopus Energy Group Full time

    At Octopus Energy for Business (OEB) we help UK small businesses flourish. Our smart green energy products bring together amazing levels of customer service, fair and transparent pricing, and innovative tariff structures, to turbocharge the SME sector’s transition to net zero and lower energy costs. To us, small businesses are the heartbeat of British...

  • Energy Specialist

    2 months ago


    Leicester, United Kingdom Octopus Energy Full time

    Want to work in a soul-destroying customer service call centre? Don’t apply here. We’re different.You won’t believe it until you actually start working here. We try to explain it during the application process and through our Discovery Days but really, until you’re immersed in our culture, you’ll realise you’ve never worked anywhere like...


  • Leicester, Leicester, United Kingdom Octopus Energy Full time

    We're seeking an experienced professional to join our team as an Account and Data Executive, responsible for managing large business energy supply and driving the success of our business energy solutions. As a key member of our team, you'll have the opportunity to work closely with cross-functional teams, build strong relationships with key stakeholders, and...

  • Energy Specialist

    6 months ago


    Leicester, United Kingdom Foxglove Energy Supply Ltd Full time

    **The Company**: Outfox the Market (OTM) a Leicester-based family run business is growing rapidly with 120,000+ customers in the UK. Outfox the Market is a trusted energy supplier providing 100% renewable electricity and natural gas to homes in the UK. We're on the lookout for passionate, enthusiastic, and forward-thinking people based in the East Midlands...


  • Leicester, Leicester, United Kingdom Northampton Business Directory Full time

    Northampton Business Directory is seeking an Energy Efficiency Specialist to join our team. As an Energy Efficiency Specialist, you will play a critical role in helping clients reduce their energy consumption and save money on their utility bills.About the RoleThe successful candidate will be responsible for conducting energy audits, identifying areas for...

  • Energy Specialist

    5 months ago


    Leicester, United Kingdom Foxglove Energy Supply Ltd Full time

    As a family ran business created in 2017, we have helped customers make savings by offering customers fair value for their energy and reduce their carbon footprint. Having weathered recent market turbulence OTM has proved to be a forward thinking and resilient supplier with well over 100k domestic customers. Our customers are our priority, and it all starts...


  • Leicester, United Kingdom Octopus Energy Full time

    As a Business Credit Specialist, you'll be a key player in our Business Credit team.You'll support individuals and businesses with outstanding debts by agreeing payment plans.Your goal will be to provide outrageously good customer service to our customers, support them in resolving their financial obligations, and ensure timely collection of outstanding...


  • Leicester, Leicester, United Kingdom Penguin Recruitment Full time

    Penguin Recruitment is proud to present an exciting opportunity for a skilled Energy Retrofit Specialist to join their team.About the RoleThe successful candidate will be responsible for providing technical support to clients on retrofit projects via telephone and email. To be eligible, candidates must hold a Level 3 Domestic Energy Assessor qualification...


  • Leicester, Leicester, United Kingdom Utility Bidder Full time

    About Utility BidderWe are a leading energy consultancy dedicated to helping businesses find the best energy deals. Our team is passionate about delivering excellent service and building long-lasting relationships with our clients.We are now seeking an experienced Sales and Energy Solutions Specialist to join our vibrant team in Leicester city centre. As an...


  • Leicester, United Kingdom Octopus Energy Full time

    Are you passionate about making a positive impact on the planet and delivering exceptional customer experiences?Octopus Energy has an exciting opportunity for enthusiastic and dedicated individuals to join our incredible team in Coventry as Customer Onboarding Specialists.We're not just providing energy – we're transforming the industry by putting...


  • Leicester, United Kingdom Octopus Energy Group Full time

    As a Business Credit Specialist, you'll be a key player in our new Business Core Contact team. You’ll support individuals and businesses with outstanding debts by agreeing payment plans. Your goal will be to provide outrageously good customer service to our customers, support them in resolving their financial obligations, and ensure timely collection of...


  • Leicester, Leicester, United Kingdom The David Rose Group Full time

    Be part of The David Rose Group’s dynamic team as an Energy Sales Specialist, where you will play a pivotal role in driving the company's growth by managing and building on an expanding portfolio of B2B clients. With a competitive salary ranging from £45,000 to £60,000 per annum, plus uncapped commission, this opportunity is ideal for those seeking a...


  • Leicester, Leicester, United Kingdom Octopus Energy Full time

    We are looking for a customer-focused professional who can help our customers like genuinely helping others. This role involves chatting to customers over the phone and via email, while being given the freedom to help them in a way you too would like to be helped. Our customers are the most enthusiastic, determined, curious crew who love being part of...


  • Leicester, Leicester, United Kingdom Penguin Recruitment Full time

    Job Overview:Penguin Recruitment is seeking a seasoned Energy Efficiency Specialist to join their team in Leicester. This role presents an exceptional opportunity for a professional with expertise in non-domestic energy assessments to excel in providing expert compliance services to the built environment.About the Role:The ideal candidate will possess...


  • Leicester, Leicester, United Kingdom Utility Bidder Limited. Full time

    About UsAt Utility Bidder, we're dedicated to helping businesses find the best energy deals out there. We're a leading energy consultancy in the UK, and we're excited to be recognized for our expertise.Job DetailsAs a Sales Energy Specialist, you'll be responsible for following up on leads, generating new B2B opportunities, and nurturing existing client...

  • Energy Specialist Res

    6 months ago


    Leicester, United Kingdom eonnext Full time

    Bringing that feel-good energy. We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We’re also here to make this whole energy thing way easier for our customers....


  • Leicester, Leicester, United Kingdom UTILITY BIDDER LIMITED Full time

    We're seeking a Sales Development Executive for Energy Markets to join our Leicester office, helping businesses find energy deals.Key Responsibilities:• Identify and pursue new business opportunities• Develop and maintain relationships with clients• Provide energy solutions and adviceRequirements:• Excellent communication and sales skills•...


  • Leicester, Leicester, United Kingdom Rullion Limited Full time

    Job OverviewWe are seeking a highly skilled Renewable Energy Commission Specialist to join our team at Rullion Limited. In this role, you will be responsible for overseeing broker relationships, tracking commissions, and optimizing financial performance.Key ResponsibilitiesFinancial Management: Accurately track and report broker commissions, fees, and manage...


  • Leicester, Leicester, United Kingdom Utility Bidder Full time

    About UsWe're Utility Bidder, the leading energy consultancy in the UK. Our mission is to help businesses find the best energy deals.Our team is passionate about delivering exceptional results and building long-lasting relationships with our clients.We're seeking an experienced Sales Consultant to join our vibrant team in Leicester city centre.Job...


  • Leicester, Leicester, United Kingdom Penguin Recruitment Ltd Full time

    Opportunity to excel in providing expert compliance services to the built environment.A highly competitive salary of £45,000 is on offer for this role, with additional benefits including hybrid working and a generous holiday allowance. Based in Leicester, this permanent position involves working alongside clients and residents to identify solutions that...