![Transport for Wales](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Advisor cynghorydd Profiad
3 months ago
**Customer Experience Advisor**
**Location**: Pontypridd (Potential hybrid working)
**Shift Pattern**: Working 37.5 hours over 5 days. Shifts will fall between 7am
- 7pm Monday to Sunday.
**Equal Opportunities**
At Transport for Wales (TfW) we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.
**Introduction**
**Fflecsi**:
Fflecsi is a different way to travel by bus and an exciting new service from Transport for Wales in partnership with your local bus operators. Fflecsi buses can pick you up and drop you off in a service area and not just at a bus stop.
**Concessionary Travel Pass**:
Concessionary Travel pass offers free travel on most bus and some train services in Wales if you’re 60 or over or meet the eligibility criteria.
**Role responsibilities**
You’ll complete daily system tasks by consulting the various administration systems to ensure seamless operation of the of the fflecsi scheme.
**Who we’re looking for**
We’re looking for someone with previous experience of working in a customer service environment/contact centre, who has excellent verbal and written communication skills.
**You’ll need to have**:
- Experience of using a variety of IT systems.
- Ability to follow directions and take initiative when required.
- Familiarity with Microsoft Office software (Including Microsoft Excel).
- Ability to use a new system to interpret information and identify trends.
- Attention to detail.
**Benefits**:
- Salary Sacrifice Pension
- 28 days holiday (excluding bank holidays)
- 4x death in service
- Employee Assistance Programme
- Flexible benefits (Including Electric Care Lease Scheme and Cycle to Work Schemes)
**Who we are**
Transport for Wales (TfW) is the not-for-profit company driving forward the Welsh Government’s vision of a high-quality, safe, integrated, affordable and accessible transport network in Wales. Our mission is to ‘Keep Wales Moving’ by providing customer-focused service, expert advice and infrastructure investment.
**Welsh Language Skills**
The ability to speak Welsh would be a plus but is not essential for this role.
**Cynghorydd Profiad Cwsmeriaid**
**Lleoliad**:Pontypridd (gweithio hybrid o bosibl)
**Patrwm shifft: Gweithio 37.5 awr dros 5 diwrnod. Bydd y shifftiau rhwng 7am a 7pm o ddydd Llun i ddydd Sul.**
**Cyfle Cyfartal**
Mae Trafnidiaeth Cymru (TrC) yn gwerthfawrogi amrywiaeth. Mae’n ein gwneud yn gryfach, yn ein helpu i ddeall ein cwsmeriaid yn well, yn ein helpu i wneud penderfyniadau gwell ac yn ein helpu i fod yn fwy arloesol. Mae pawb yn wahanol ac mae gan bawb eu safbwynt eu hunain felly rydyn ni’n creu tîm amrywiol sy’n adlewyrchu’r cymunedau rydyn ni’n eu gwasanaethu. Drwy wneud hyn, rydyn ni’n benderfynol o fod yn un o gyflogwyr mwyaf cynhwysol Cymru. Rydyn ni’n creu rhwydwaith trafnidiaeth gynhwysol y gall pawb yng Nghymru fod yn falch ohono.
**Cyflwyniad**
Cyfle cyffrous i ymuno â Chanolfan Gyswllt sy’n prysur dyfu Trafnidiaeth Cymru (TrC), fel Cynghorydd Profiad Cwsmeriaid. Byddwch yn darparu cymorth ffôn rheng flaen i gwsmeriaid mewn perthynas ag ymholiadau cyffredinol, archebion “fflecsi”, ceisiadau am gardiau teithio a chwynion. Mae’r ganolfan gyswllt yn cefnogi’r prosiect bysiau “fflecsi” sy’n ymateb i alw a phrosiectau Cardiau Teithio Rhatach yn bennaf, ac amrywiol brosiectau eraill yn ôl yr angen.
**Fflecsi**:
Mae Fflecsi yn ffordd wahanol o deithio ar fws ac yn wasanaeth newydd cyffrous gan Trafnidiaeth Cymru mewn partneriaeth â’ch gweithredwyr bysiau lleol. Gall bysiau Fflecsi eich codi a’ch gollwng mewn maes gwasanaeth, ac nid dim ond mewn safle bws.
**Cerdyn Teithio Rhatach**:
Mae Cardiau Teithio Rhatach yn cynnig i chi deithio am ddim ar y rhan fwyaf o wasanaethau bws a rhai gwasanaethau trên yng Nghymru, os ydych chi’n 60 oed neu’n hŷn, neu os ydych chi’n bodloni’r meini prawf cymhwysedd.
**Cyfrifoldebau’r swydd**
Byddwch chi’n ymgysylltu â’n cwsmeriaid dros y ffôn neu drwy e-bost i roi gwybodaeth gywir a chyson iddyn nhw am y prosiectau er mwyn sicrhau bod TrC yn darparu gwasanaeth o’r radd flaenaf.
Byddwch chi’n ymateb i ymholiadau cwsmeriaid drwy ateb negeseuon e-bost, a chyfathrebu dros y ffôn i ddatrys materion yn brydlon.
Byddwch chi’n cwblhau tasgau’r system bob dydd drwy ddefnyddio’r gwahanol systemau gweinyddol i sicrhau bod y cynllun fflecsi’n gweithredu’n ddi-dor.
**Am bwy rydyn ni’n chwilio**
Rydyn ni’n chwilio am rywun â phrofiad blaenorol o weithio mewn amgylchedd gwasanaeth i gwsmeriaid/canolfan gyswllt, sydd â sgiliau cyfathrebu rhagorol ar lafar ac
-
Customer Experience Advisor Cynghorydd Profiad
3 months ago
Pontypridd, United Kingdom Transport for Wales Full time**Customer Experience Advisor** **Location**: Pontypridd **Shift Pattern**: Working 37.5 hours over 5 days. Shifts will fall between 7am - 7pm Monday to Sunday. **Please note: this is a 6 month fixed-term contract** **Equal Opportunities** At Transport for Wales (TfW) we value diversity. It makes us stronger, helps us understand our customers better,...
-
Customer Experience Advisor
3 months ago
Pontypridd, United Kingdom Transport for Wales Full time**Customer Experience Advisor - Concessionary** **Location**:Pontypridd **Equal Opportunities** At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the...
-
Customer Experience Advisor
2 months ago
Pontypridd, United Kingdom Transport for Wales Full time**Customer Experience Advisor** **Location**: Pontypridd **Shift Pattern**: 15 hours per week, Monday and Tuesday Please note: Salary advertised is the Full Time Equivalent, The FTE will be pro-rata to the 15 hours. **Equal Opportunities** At Transport for Wales (TfW) we value diversity. It makes us stronger, helps us understand our customers better,...
-
Customer Experience Advisor- Contact Centre
2 months ago
Pontypridd, United Kingdom Transport for Wales Full time**Customer Experience Advisor - Contact Centre** **Shift Pattern**:Working 37.5 hours over 5 days. Various shifts patterns between Monday-Sunday 7am - 7pm. **Equal Opportunities** At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different...
-
Supply Chain Advisor cynghorydd Cadwyn Gyflenwi
2 months ago
Pontypridd, United Kingdom Transport for Wales Full time**Equal Opportunities** At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales'...
-
Customer Experience Team Leader
1 month ago
Pontypridd, United Kingdom Transport for Wales Full timeCustomer Experience Team Leader Equal Opportunities At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re...
-
Customer Advisor
1 week ago
Pontypridd, United Kingdom Virtual Hub Full timePosition: Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)Start date: 02/09/2024Contract Type: Temporary.Blue Arrow is one...
-
Customer Advisor
6 days ago
Pontypridd, United Kingdom Virtual Hub Full timePosition: Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)Start date: 02/09/2024Contract Type: Temporary.Blue Arrow is one...
-
Customer Experience Advisor S1 Everyday Banking
2 months ago
Pontypridd, United Kingdom Santander Full timeCustomer Experience Advisor | S1 | Everyday Banking | Pontypridd Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** We are currently recruiting part-time Customer Service colleagues working 28 hours with a starting package of **£23,184 pro rata. **T his is made up of a base salary of **£21,200 **along with an additional **£500...
-
Customer Service Advisor
3 months ago
Pontypridd, United Kingdom TristoneNash Full timeTristonseNash are currently working in partnership with a Housing Association based in Pontypridd, who are recruiting for a Customer Service Advisor for a period of 3 months with the possibility of extension. The position is due to start immediately, with the potential to go permanent. **Responsibilities**: - Providing a high quality and responsive...
-
Customer Accounts Advisor
2 months ago
Pontypridd, United Kingdom Stellantis Financial Services Full timeThe Customer Accounts Advisor ensures all arrears are worked in line with general collections and End of Contract collections policy and that all legislative and compliance procedures are followed. They provide a high standard of service to the client and promote maximum recoveries through effective account management. **What will set you apart?** We...
-
Customer Services Advisor
3 months ago
Pontypridd, United Kingdom Trivallis Full time**About the Role** We are looking to recruit an experienced customer focus Contact Centre advisor with exceptional customer service to provide exceptional customer service where you go above and beyond what the customer expects, to demonstrate empathy and take that extra step to make them feel that you understand what they are going through and you want to...
-
Collections Customer Advisor
5 days ago
Pontypridd, United Kingdom Virtual Hub Full timePosition: Collections Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)Start date: 02/09/2024Contract Type: Temporary.Blue...
-
Collections Customer Advisor
1 week ago
Pontypridd, United Kingdom Virtual Hub Full timePosition: Collections Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)Start date: 02/09/2024Contract Type: Temporary.Blue...
-
Customer Service Advisor
2 months ago
Pontypridd, United Kingdom Page Personnel Full time12 Week Temporary Contract - Customer Service - Pontypridd **About Our Client**: **Inclusivity Commitment** The organisation recognises the significance of diversity within the organisation. Embracing diversity not only fortifies the team but also enhances customer understanding, augments decision-making, and fosters innovation. The company is fervently...
-
Collections Customer Advisor
6 days ago
Pontypridd, United Kingdom Virtual Hub Full timePosition: Collections Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)Start date: 02/09/2024Contract Type: Temporary.Blue...
-
Customer Relations Advisor
3 months ago
Pontypridd, United Kingdom Transport for Wales Full time**Who we are** **Join Our Journey - Together we will Make it Happen** Here at Transport for Wales we are preparing for the future. We will be building new stations, introducing new trains, and transforming the rail network across Wales and the Borders. This brings opportunity - for Wales’ economy, and for you. Our vision is to create a world-class...
-
Service Advisor
3 months ago
Pontypridd, United Kingdom Auto Skills UK Full timeService Advisor Basic Salary - £25,000 to £27,500 OTE - £34,000 Location - Pontypridd Benefits - Staff Discounts Longevity Bonuses Free Parking Ongoing Professional Training Life Assurance Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a...
-
Customer Services Advisor
2 months ago
Pontypridd, United Kingdom Trivallis Full time**About Us** We as an organisation are proud to provide homes for thousands of people within our communities. We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families, and communities. We have a vision of ‘prosperous people and places’ and we as an organisation...
-
Customer Experience Advisor
2 months ago
Pontypridd (Rhondda Cynon Taff), United Kingdom Transport for Wales Full timeJob Purpose Provide first line telephone and email support to customers in relation to general enquiries, fflecsi bookings, travel pass applications and complaints. Supporting the demand responsive bus project "fflecsi" and Concessionary Travel pass projects, and various other projects as required. Main accountabilities of the postSupport the successful...