Debt Recovery Field Agent

6 months ago

Manchester, United Kingdom MADE Employment Full time

Our client is one of the UK’s leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector.

**BENEFITS**
- Work shift flexibility can be offered - core hours of 8am to 5.30pm must be covered for 4 days and earlier finish on a Friday (30 mins).
- Saturday hours available to include in shift overall if required.
- Monthly incentive payment scheme.
- 28 days holiday (including Bank holidays).
- Additional 1 days’ annual leave for each year worked.
- Christmas 'shut down’ - usually from 24th December - 2nd January.
- Company vehicle.
- All IT equipment provided and the tools to do the job.
- A 'Love to Shop’ voucher on your Birthday every year.
- Private pension contributions.
- Employee Assistance Scheme giving private and confidential access to free counselling, and mental health and well-being services.

An exciting opportunity has arisen for an enthusiastic and motivated individual to join their rapidly expanding field team. You will be allocated a territory based on postcode boundaries (Manchester/Liverpool) and will conduct visits to properties primarily within this specified area on behalf of their varied client base. You will visit domestic and commercial customers to assist with resolving outstanding balances on behalf of Utility companies.

Due to the nature of the work a high degree of flexibility is required in respect of working hours. Notwithstanding this, most of the work will be conducted during weekday office opening hours.

The successful applicant will be required to attend induction training at the Company’s Head Office in Stratford upon Avon. The duration of this training will be 3 - 5 days. (Please note this will be conducted remotely for the time being)

**Duties Include**:
As a Field Representative you will perform site visits for a variety of purposes such as payment negotiation, payment collection, gas and electricity meter inspections, customer reconnection, property status reports, occupancy verification and vulnerability / health and safety checks. The aim of the visit is to ensure the relevant account is resolved in a timely and efficient manner, with the best possible outcome achieved for all concerned.
- Conduct pre-disconnection visits in line with specific client requirements.
- Perform meter inspection and/or safety inspection visits, with a need to confirm all meter details available at the address.
- Visit addresses whereby customer vulnerability is known to assist with resolving any problems the customer (and supplier) may have. Highlight and fully record any vulnerability found at an address on all visit types.
- Negotiate payment and/or payment solutions for individual customers in line with customer needs and company processes.
- Attend Magistrates courts to obtain Rights of Entry Warrants
- Attending utility isolations with locksmiths and engineers, overseeing the work being completed.
- Report, via the relevant procedures, all health and safety matters whilst conducting your visits. Update your visit report with any customer dissatisfaction feedback received.
- Ensure immediate return of all visit results to prevent any delay with updating our clients.
- Pro-actively look to improve a process or a 'Customer journey’ through feedback to Head Office.
- Attend, and have input, in to meetings as required.
- To comply with the company’s Quality Policy by following all QMS procedures and related work instructions.
- Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written and in a professional manner at all times
- Previous experience in debt negotiation/collection, customer service, conflict resolution is desirable however not essential.
- Ability to work and deliver in a fast-paced environment with firm deadlines and demanding targets, showing ability to react to change and flexible approach to working hours
- Self-motivated and driven with a positive attitude - and a desire to self-develop.
- Working alone, the individual will need to organise their workload to maximise their effectiveness.
- Competent I.T. skills

Salary - £25,200 + bonus

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£25,200.00 per year

**Benefits**:

- Company car
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Store discount
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Debt Management: 1 year (required)

Work Location: On the road

  • Debt Recovery Agent

    1 month ago

    Manchester, United Kingdom CV-Library Full time

    DEBT RECOVERY AGENT / MANCHESTER, HYBRID WORKING / UP TO £35K & GREAT BENEFITS Exciting new opportunity for an experienced Debt Recovery Agent to join a leading, international organisation. Excellent pay, hybrid working options and extensive benefits package. WEX Europe Services has a very large customer portfolio requiring a European Debt Recovery...

  • Debt Recovery Expert

    6 days ago

    Manchester, United Kingdom CV-Library Full time

    Debt Recovery Agent / Manchester, Hybrid Working / Up to £35K & Great BenefitsWe are seeking an experienced Debt Recovery Agent to join our team in a leading international organisation. Our company offers excellent pay, hybrid working options and an extensive benefits package.This is an exciting opportunity for a skilled Debt Recovery Agent to manage the...

  • Debt Recovery Specialist

    7 days ago

    Manchester, United Kingdom CV-Library Full time

    We are seeking an experienced Debt Recovery Specialist to join our team at CV-Library in Manchester. This is a hybrid working opportunity with up to £35,000 salary and a range of excellent benefits.Key Features:Competitive salary up to £35,000 (dependent on experience)Annual company bonus37.5 hour week – Monday to Friday, no evenings or weekendsHybrid...

  • Debt Recovery Specialist

    4 weeks ago

    Manchester, United Kingdom WEX Europe Full time

    Company OverviewWEX Europe is a leading international organisation with a large customer portfolio requiring a Debt Recovery Agent. This exciting opportunity allows the right candidate to join the team and contribute to reducing bad debt and delivering timely responses to lawyers.

  • Debt Recovery Specialist

    2 weeks ago

    Manchester, United Kingdom WEX Europe Full time

    Debt Recovery SpecialistPioneering People seeks an experienced Debt Recovery Specialist to manage the debt recovery process in accordance with our credit policy and best practice guidelines. The ideal candidate will have a strong background in international credit control, advanced Excel skills, and experience with debt recovery and court procedures.Key...

  • Debt Management Collections Agent

    6 months ago

    Manchester, United Kingdom The Debt Advisor Full time

    **Job Description and Specification** Job Title: Debt Management Collections Agent Department: The Debt Advisor Responsible to: Debt Management Team Leader Hours of work: 35 hours per week Main Purpose: To support the Debt Management Team Leader in ensuring that there is effective daily management of payment plans across our book of clients. The Debt...

  • Debt Management and Recovery Officer

    4 weeks ago

    Manchester, United Kingdom WEX, Inc. Full time

    About the PositionWEX, Inc. is seeking a Debt Management and Recovery Officer to join our European Debt Recovery team. As a key member of our team, you will be responsible for managing debt recovery processes, working closely with 3rd party agents to deliver timely responses to lawyers and maximize the chance of recovery.Key ResponsibilitiesDebt Referrals:...

  • Dedicated Debt Recovery Specialist

    4 weeks ago

    Manchester, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Dedicated Debt Recovery SpecialistLocation: ManchesterEstimated Salary: £25,900 - £30,500 (OTE £60,000 - £85,000)The RoleWe are seeking a skilled and dedicated Enforcement Agent to join our team in Manchester. As an Enforcement Agent, you will be responsible for visiting debtors' properties to arrange payment of outstanding debts, setting up...

  • Debt Recovery Coordinator

    4 days ago

    Manchester, United Kingdom Stirling Warrington Full time

    About the Job">Stirling Warrington is hiring a Credit Controller to work on a 6-month contract. The ideal candidate will have experience in debt recovery and risk management.Key Responsibilities:Recovering outstanding debts from clientsCollaborating with internal teams to implement risk strategiesRequirements:Experience in debt recovery or a related...

  • Debt Recovery Specialist

    3 weeks ago

    Manchester, United Kingdom Ascent Full time

    Job OverviewAt Ascent, we prioritize customer satisfaction by offering support during their most vulnerable times.We are seeking a Debt Recovery Specialist to play a key role in our team's success by providing technical and practical support for debt recovery and litigation actions on behalf of our clients.The successful candidate will have the opportunity...

  • Debt Recovery Specialist

    6 days ago

    Manchester, United Kingdom CV-Library Full time

    Job Summary: Debt Recovery SpecialistLocation: Manchester, UKSalary: £35-45k per annumWe are seeking a skilled Debt Recovery Specialist to join our team in Manchester. The successful candidate will be responsible for legal debt recovery for a range of clients, including smaller businesses and large PLCs.The role will involve:Supporting the Corporate...

  • Debt Recovery Specialist

    4 weeks ago

    Manchester, United Kingdom Ascent Full time

    We are seeking a highly skilled Debt Recovery Specialist to join our team at Ascent. In this role, you will provide technical and practical support for debt recovery and litigation actions, ensuring customer support during vulnerable times.About the Role:Offer technical and practical support for debt recovery and litigation actions.Provide customer support...

  • Certified Debt Collector

    4 days ago

    Manchester, United Kingdom Novax Recruitment Ltd Full time

    **Job Summary:**We are seeking a highly motivated Enforcement Agent to join our team in Manchester. The ideal candidate will have experience in debt recovery and excellent communication skills.**Key Responsibilities:**Visit debtors' properties to arrange payment of outstanding debts and set up repayment plansMake enquiries with neighbours if debtors have...

  • Debt Recovery Specialist

    4 weeks ago

    Manchester, United Kingdom Bristow & Sutor Group Full time

    About the RoleWe are seeking a highly motivated and results-driven individual to join our team as a Debt Recovery Specialist. As a key member of our collections team, you will be responsible for contacting individuals with outstanding private parking debt and negotiating payment terms.This is an excellent opportunity for someone looking to develop their...

  • Commercial Debt Recovery Advisor

    6 days ago

    Manchester, United Kingdom Levitate Recruitment - Accountancy and Insolvency Recruitment Specialists Full time

    Job Description: Commercial Debt Recovery AdvisorLevitate Recruitment is recruiting a Commercial Debt Recovery Advisor to manage debt recovery processes, communicate with clients and creditors, and maintain accurate records.About the Role:- Managing debt recovery processes from initial correspondence to settlement- Communicating with clients and creditors to...

  • Senior Solicitor Debt Recovery

    3 days ago

    Manchester, United Kingdom Ascent Performance Group Ltd Full time

    Job Description">We are seeking an experienced Solicitor to join our team at Ascent Performance Group Ltd. As a Senior Solicitor Debt Recovery, you will provide high-quality legal advice and representation to clients in debt recovery and litigation matters.">Key Accountabilities:">Provide expert legal advice and representation to clients in debt recovery and...

  • Debt Recovery Specialist

    2 days ago

    Manchester, United Kingdom Agility Resoucing Full time

    About the RoleAgility Resoucing is looking for a Debt Recovery Specialist to start immediately. As a key member of our team, you will be responsible for managing debts, ensuring timely payments, and providing debt management services.You will work closely with creditors to resolve account queries and manage debt recovery. Your day-to-day duties will also...

  • Senior Debt Recovery Specialist

    7 days ago

    Manchester, United Kingdom CV-Library Full time

    Job Title: Senior Debt Recovery SpecialistWe are seeking a highly skilled Senior Debt Recovery Specialist to join our team at CV-Library. As a leading job board, we partner with top law firms in Manchester to recruit talented professionals like you.The successful candidate will have the opportunity to work on debt recovery for a range of clients from smaller...

  • Debt Recovery Paralegal

    1 month ago

    Manchester, United Kingdom Markel Law LLP Full time

    About Markel Law LLPMarkel Law LLP is an independent SRA authorised and regulated legal business offering services to both insured and non-insured clients. Our clients and business partners comprise businesses, high net worth individuals, and associations across a broad spectrum of industries.We operate out of offices in Manchester, Leeds, London and Croydon...

  • Debt Recovery Specialist

    2 days ago

    Manchester, United Kingdom Agility Resoucing Full time

    We are looking for a Debt Recovery Specialist to join our team at Agility Resourcing. The ideal candidate will have a strong background in credit control and be able to navigate complex client relationships to secure timely payments.About the RoleAs a Debt Recovery Specialist, you will be responsible for managing a portfolio of debtors, identifying...