Customer Service Apprentice

4 weeks ago


Sale, United Kingdom Trafford Council Full time

Trafford Council

4th Floor Waterside House Sale M33 7ZF

Salary range - NMW according to age

Working Pattern - Full Time

Working hours - 36.25 Full Time Fixed term 18 Months

Contract type - Fixed Term

Application deadline -23rd April 2023

Interview type - In person

**ADVERT DETAILS**

**About the Role**

**About you**

You will have the ability to provide high levels of customer care to all residents and your style and approach will reflect our values and behaviours. You will have excellent communication skills and the proven ability to work well under pressure.

You will be committed to continually learning & improving the way you do things to ensure effective outcomes. You will take ownership of your actions and strive to get things right first time and learn from when things do go wrong. You will enjoy taking personal responsibility to resolve issues and change what you do and how you do it to make a difference.

You will keep up to date with the relevant regulations, policy and legislation relating to Blue Badges.

As the apprentice on the team, you will be required to carry out a qualification at NVQ level 3 in Customer Service or equivalent, as well as learning whilst working. You will be given study time to carry out the necessary qualification to complete your apprenticeship at Trafford Council.

***

**About us**

Trafford really is a great place to work. We’re keen to recruit someone with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

**Additional Information**
- To work on a rota basis, Monday to Friday between the hours of 9am
- 5pm
- A basic DBS check with be required
- You will have flexibility in terms of hybrid working at home and in the office

**CONTACT DETAILS**

***

**COUNCIL DETAILS**

**About the benefits**

You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centred and values based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.

Trafford recognises the importance of staff wellbeing and offer a number of initiatives for staff including mental health first aiders, staff network groups (LGBT+/Carers/BAME/Disability) and health and wellbeing events.

Our great benefits include:

- Local Government Pension Scheme

Home Technology Scheme

Car Lease Scheme

Cycle to Work scheme

Simply Healthcare

Employee Discount Scheme - 'Perks at Work'

Ability to ‘buy back’ extra annual leave

**OTHER RELEVANT INFORMATION**

Safeguarding/Rehabilitation of Offenders

Language requirements for public sector workers

Right to Work - your right to work in the UK documentation will be checked

Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.



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