Customer Onboarding Product Owner

1 month ago

London, United Kingdom JPMorgan Chase Bank, N.A. Full time

JPMorgan Chase & Co. has expanded its consumer business and we have launched a new digital retail bank in the UK. We are offering consumers a completely new banking experience. Under the Chase brand, the bank provides products and features tailored to meet the needs of customers in the UK, made available via an innovative mobile app.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused engineers, used to working in a true agile environment who want to be a part of something new, built from the ground up as a green-field with zero legacy initiative within a global, diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a direct impact to our customers as our business expands around the world.

**Customer Onboarding Product Owner - Chase**

**Key responsibilities will include**:

- Help to define the product vision, roadmap and objectives ensuring fit with the overall value proposition;
- Define product requirements with the ability to provide process improvements based on customer research and analysis;
- Work with an agile multi-disciplinary full stack squad to deliver product requirements, balancing quality with speed to market;
- Manage regulatory issues, controls, risk, and resiliency on an ongoing basis, anticipating and mitigating issues;
- Manage the in-market product, using appropriate KPI's to improve customer experience and performance;
- Ensure a thorough understanding of customer needs, behaviours and pain points, as well as competitive landscape and industry best practice
- Management and direction of third party vendors associated with your product

**Your capabilities**:

- Understanding that as a product owner you are the advocate of the customer
- Ability to define, develop and enhance simple to use, intuitive customer experience
- Proficient level of technical understanding and the ability to navigate the general principles around both front and backend app development
- Experience managing digital product analytics and the ability to define KPI's and drive improvement through rigorous analysis and measurement
- Demonstrate the ability to handle multiple priorities / deadlines without compromising quality
- The ability to define an appropriate product MVP and improve through feedback and iteration
- The ability to incorporate user needs, business needs, and technical constraints/opportunities into the product development process
- Must be capable of independent decision-making as well as able to take direction and work as a team player

**Your Experience**:

- Experience working for a Fintech or Bank in the area of Customer Onboarding or Digital Identity
- Track record of building end-to-end customer onboarding journeys and managing them in the market
- Domain expertise in customer onboarding in UK and/or other European Countries
- Exceptional problem solving and analytical skills with solid critical thinking, attention to detail and analysis in technical scenarios
- JIRA/Confluence experience would be an advantage
- Excellent client/stakeholder management skills

ICBCareer #ChaseUK
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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