Hardware Asset Management, Team Lead
3 months ago
leading a team to delight our customer and meet SLAs
- Carry out build and configuration tasks on a wide range of hardware
- Managing the hardware asset database and reporting
ESP Global Services delivers an innovative suite of expert IT support solutions and services to help companies across the globe streamline their business operations, in any industry. we have a dedicated client opportunity, and team to deliver full asset lifecycle projects at our Reading HQ.
The role focusses
- On leading a team to delight our customer and meet SLAs
- Carrying out build and configuration tasks on a wide range of hardware
- Managing the hardware asset database and reporting
**Full Job Description**
We are looking for a background in hardware build and configuration or desktop support services and a passion to deliver service excellence to customers. The drive to lead a small team of workshop technicians to complete build and configuration, break fix and returns tasks to a high standard is essential, and you may have demonstrable experience in role or the competencies and natural ability to manage people and customer deliverables to a high standard.
**Key Accountabilities**
- Carry out & oversee build and configuration tasks on a wide range of hardware including laptops, desktops, tablets, smart phones and standard phones.
- Actively lead the team and manage the call queues to meet customer SLAs
- Accurately update any required databases / spreadsheets with progress on allocated tasks and ensure that each job is closed upon completion.
- Maintain accurate stock control for all devices and parts including those marked for disposal
**Skills / Experience Required**
- Ideally 2-3 years experience in an IT Configuration Centre
- A good standard of English & Maths skills
- Strong technical background
- A hands on approach and able to organise workflow
- Team leader experience desirable
- Able to delegate effectively
**Salary**: £26,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Discounted or free food
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
Application deadline: 11.08.23
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