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Administrator

4 weeks ago

Watford, United Kingdom Rennie Grove Hospice Care Full time

**Patient Services Administrator**

The purpose of this role is be part of a team who provide administrative support for the departments within the Patient Services to ensure the smooth running of those clinicalservices. The departments are: Inpatient Unit (IPU), childrens services, consultants services, outpatients, rehabilitation and supportive care and community nursing.

You will be based at either the Peace Hospice in Watford, Rennie House in Tring, Grove House in St Albans or Gillian King House in Chalfont St Giles. There will be some cross hospice-site working.

The key activities include:

- Implementing and maintaining high quality administrative systems and processes that support the smooth day to day operational running of Patient Services
- Dealing appropriately and sensitively with all callers, adhering to hospice policies on confidentiality at all times.
- Working with others to ensure that the administrative element of providing written clinical information is available and up to date.
- Acting as a Rennie Grove Peace Hospice Care ambassador, actively demonstrating our values and positively promoting the specialist care we provide

**Qualifications**:
**Essential**:

- Good standard of general education, including Mathematics and English to GCSE level or equivalent

**Desirable**:

- Vocational admin qualification / CTP training certificate or relevant experience

**Knowledge and skills**:
**Essential**:

- Outstanding organisational abilities.
- Excellent working knowledge of MS office packages including word, excel and powerpoint.
- An attention to detail with all types of information and data entry.
- Excellent communication skills, both written and verbal.
- Demonstrates a can do attitude to work-related situations.
- Able to work alone and as part of a team.
- Know the limits of your knowledge and understand how and when to escalate issues or concerns.

**Personal qualities/other**:
**Essential**:

- Sensitivity and understanding to the needs of the hospices patients and other beneficiaries, many of whom may have experienced Rennie Grove Peace Hospice Care services or have been bereaved.
- Understand own level of competency when dealing with sensitive patient or carer conversations including information giving. Referring to the Team Lead or Service Manager when required.
- Be a perfect match with our values:

- We are caring and compassionate
- We engage and empower
- We strive for excellence
- We develop and innovate
- We respect and value

**Experience**:
**Essential**:

- Some knowledge of healthcare services for patients towards the end of life.

**Desirable**:

- Understanding of medical terminology
- A minimum of two years relevant administrative experience
- Understanding of using SystmOne (IT clinical system)

**Disclosure and Barring Service Check**:
We are delighted to announce that the proposed merger between Rennie Grove Hospice Care and Peace Hospice Care commenced on 1 July 2023. The new organisation has been incorporated and is called Rennie Grove Peace Hospice Care. For more information please click here.

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