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Technical Customer Support Apprenticeship

1 month ago


Northampton, United Kingdom Postworks Ltd Full time

**Salary**:£15,000 + bonuses and incentives

**Hours**:9.00am - 5:30pm

**Location**:Northampton

**Who We're Looking For**
- Eager learners with a love for technology and an interest in the unique blend of the digital and physical world
- No previous experience needed - we value your willingness to learn and grow with us

**What You'll Do**
- Be the first point of contact for users seeking help with our pioneering hybrid mail services
- Support users with questions about accounts, invoices or technical problems
- Communicate clearly in a friendly and professional manner to ensure users get the most out of our services

**Learning with Us**
- Receive full training on our processes, services, and software products
- Work in a supportive environment where you can ask for help when facing tricky issues

**What You'll Need**
- Excellent problem-solving skills and a flair for working with people
- The ability to explain complex things simply
- GCSEs in English and Maths at grade C/4

**What We Offer**
- A starting salary of £15,000 plus performance-related bonuses
- Free daily lunches for all employees
- Two "duvet days" off each year, in addition to 24 days of holiday
- Monthly rewards like spa days and restaurant vouchers

Join us in revolutionising the mail industry by making it simpler, more secure, and environmentally friendly. We can't wait to meet you

(Please note: Applicants must be eligible to work in the UK)

**About Us**:
Postworks is a progressive private-equity-backed startup, providing an online platform for sending and receiving post.

We’re growing quickly in an industry that is posting 10bn letters per year, which means you will have the opportunity to grow too. From monthly rewards to an annual all-expenses paid holiday, we reward big for big performance. Post is boring. We make it sassy And you can play a starring role in helping our customers whenever they need us.

**Job Types**: Full-time, Apprenticeship

**Salary**: £15,000.00 per year

**Benefits**:

- Discounted or free food
- Employee stock ownership plan
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Northampton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Desktop Support: 1 year (preferred)

Work Location: In person

Application deadline: 04/08/2023
Reference ID: IT Customer Service Apprenticeship


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