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Dental Receptionist/front of House Representative

4 months ago

London, United Kingdom ReNu Dental & Medispa Full time

**Dental Receptionist/Front of House Representative**

Award winning Dental and Aesthetics practice, located in the heart of exclusive Notting Hill.

As our clinic is growing and developing, we are looking for a reliable and dependable team member with a dynamic, warm, approachable and self-motivated Receptionist who is able to manage and head front of house with ease and flare.
- Previous experience in working in a private dental practice is a must._

Do you have a strong ability to work independently, use initiative, with impeccable organisational skills, whilst being able to successfully promote the practice?

The job description is broad and flexibility is a must.

Are you self-motivated and the able to come up with innovative ideas to keep the patient diary busy and well managed. Are you able to convert leads, establish a good connection with clientele, manage their appointments, collect testimonials and grow the patient base?

You will be the face of the practice, the first point of contact, and the first and last impression of the business.

**Areas of Responsibilities and Required Skill Set: -**
- Greet and welcome patients, be customer-focused and have an excellent command of English, be well presented with impeccable communication skills and phone manners
- Coordinate all required dynamics that fall under the FOH realm to ensure the delivery of exceptional front of house services and customer services.
- Implement dynamic operational working procedures, to support the delivery of service excellence.
- Develop and follow strong communication and line reporting procedures to guide service implementation making improvements or changes where required.
- Complete daily, weekly, and monthly clinic reporting that are based upon targets for areas such as, but not exclusive to; Lead Conversion, Rebooking’s, Retail, Upselling, Retention, Practice service targets etc.
- Be able to discuss dental treatments, suitable treatment options, treatment plan, and finance options
- Carry out requests from management as needed
- Be able to work on own initiative and under pressure
- Great organisational skills
- Admin work

**Desirable Attributes: -**
- Have experience in a dental clinic as a nurse and a passion for sales in a high-end customer-focused business
- Know Dentally and have good computer skills and be able to work with Word and Excel
- Knowledge of Invisalign, Implants, Veneers, cosmetic bonding, Facial Aesthetics
- A well presented, keen, friendly individual, excited to be working alongside a great team.
- Work on your initiative to come up with ideas to increase client base and retain customer base whilst providing excellent customer service.

**Job Type: -**

Full-time

**Typical Schedule: -**
- Monday to Friday
- Weekend availability

**Supplemental Pay Types: -**
- Performance bonus

**Ability to commute/relocate: -**
- London W2 5BD: reliably commute or plan to relocate before starting work (required)

**Job Types**: Full-time, Permanent

**Salary**: £12.50-£16.00 per hour

**Benefits**:

- Company events
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- LONDON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dental receptionist: 2 years (required)

**Language**:

- English (required)

Work Location: In person

Reference ID: #Receptionist23
Expected start date: 25/09/2023