Remote Access and Mobile Device Operations Services

1 month ago

Birmingham, United Kingdom Deutsche Bank Full time

**Job Title **Remote Access and Mobile Device Operations Services Specialist

**Location **Birmingham

**Corporate Title **Assistant Vice President

This team is responsible for the 2nd Level support of the centrally managed End User platforms: Mobility, Remote Access RAS, Server Based Computing Platforms, MobileIron, BlackBerry UEM, Intune, z Scaler and related platforms.

You will be responsible for driving knowledge improvement to the Tier 1 and Tier 2 Service Desk, engagement with vendors (including those providing managed or hosted services that deliver desktop or printing environments) and engineering teams for unresolved incidents. The Mobility Operations team will be the service owner of the platforms and associated products and will be responsible for driving the service improvement plans, incident reduction through problem management, definition of communications and release plans and the engagement with 3rd party vendors.

**What we’ll offer you**

A healthy, engaged, and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

**Hybrid Working**

You can expect
- Competitive salary and non-contributory pension
- 30 days’ holiday plus bank holidays, with the option to purchase additional days
- Life Assurance and Private Healthcare for you and your family
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
- The opportunity to support a wide-ranging CSR programme + 2 days’ volunteering leave per year

**Your key responsibilities**
- Be able to lead a team of 5-10 people delivering industry standard mobile and remote access products
- Planning, engineering, deployment and support of monitoring and other automation and testing tools
- Proactive monitoring and remediation of production support issues
- Understand the full project lifecycle and take ownership of project deliverables to ensure successful implementation and integration of configuration changes
- Produce FAQs/process improvement recommendations to reduce call volume

**Your skills and experience**
- A solid understanding of the technologies used to deliver Remote Access platforms, including Windows Desktop and Server OS, UNIX command line, software distribution and patching technologies, VMware ESX, Citrix XenApp and XenDesktop technologies, Juniper RAS and Firewall products, Wyse Device, Intune, zScaler and cloud technologies
- Azure/O365/Google Cloud experience
- Good understanding of monitoring concepts and technologies; incident and problem management workflow processes
- Excellent communication skills to cater to internal Deutsche Bank clients, End User Computing engineering and incident resolver groups, and external vendor service teams
- DevOps/ITIL experience a plus
- Confident to work autonomously and make decisions independently

**How we’ll support you**
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A range of flexible benefits that you can tailor to suit your needs
- We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g., screen readers, assistive hearing devices, adapted keyboards)

**About us and our teams**

Deutsche Bank is the leading German bank with strong European roots and a global network.

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

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