Lettings Coordinator

3 months ago

London, United Kingdom Savills Full time

**Role Overview**

This position is based in our Chelsea office.

Our Lettings Coordinators are key members of our front office teams and ensure that our Landlords and Tenants get the very best customer service from start to finish. This is fantastic chance for you to get an unparalleled insight into our business and industry, with plenty of ongoing training and learning opportunities to keep you up to date on changing legislation and process.

We are looking for an enthusiastic individual who pays attention to detail and who can work effectively on their own and within a team. We want those with a can-do approach and someone who isn’t afraid to get involved in lots of different projects.

**Team Overview**
The Chelsea Lettings team is a team of six. You will be working closely with the Head of Lettings, Assistant Lettings Manager and three negotiators. Also based in the Chelsea office is the sales team of six. The Office Coordinator sits with the Sales team, you will be working closely with the Office coordinator and Receptionist as well as being supported by a network of over 40 Lettings Coordinators nationally.

**Key Responsibilities of the Role**

Our processes are crucial to ensuring the very highest standards of customer service. As one of our Lettings Coordinators, you will be responsible for several key areas;
**_ Compliance_**
- Sending out paperwork to landlords and ensuring the property is compliant before marketing
- Creating and updating property details on our system
- Staying up to date with the latest industry legislation and Anti Money Laundering procedures
- Keeping in contact with our centralised deal progression and Property Management teams to ensure we have all documents in place before a move in

**_Marketing_**
- Preparing Market Appraisal packs and send out letters from your Head of Lettings
- Booking in “Pitch” appointments with landlord and Head of Lettings to see the property
- Booking photography, floorplans and EPCs through our preferred suppliers and upload these on to the system and website
- Creating office marketing materials - window cards to show off our best in class properties and eye catching brochures for our negotiators to take out on viewings
- Use our external systems to send out ‘let in your road’ success flyers and create adverts for Instagram and Facebook
- Arranging for re-evaluation by Head of Lettings of any relet properties and preparing the necessary documents for remarketing

**_Correspondence_**
- Handling all incoming phone calls with the highest level of professionalism
- Providing feedback to landlords, tenants and applicants following viewings
- Applicant and client care in line with company procedures
- Organise and carry out viewings when negotiator unavailable

**_General_**
- Preparing for office audits (internal and external)
- Liaising with Relocation Agents by sending the details of new properties
- Working closely with the Sales Coordinator to ensure smooth running of the office including stationary ordering, H&S responsibilities and rotas.
- Managing incoming invoices and arranging for payment
- Management of recording staff holiday, sickness and processing of timesheets
- Adhere to the companies’ ISO, Money Laundering, Health & Safety policies
- Assisting with ad hoc tasks away from the office. e.g. collecting keys, allowing access to properties to contractors and generally being an extra pair of hands for anything that is needed.

**Skills, Knowledge and Experience**

You will receive comprehensive training on your role, but ideally we are looking for someone with:

- Excellent IT skills, including Microsoft Office etc
- Ability to multi-task
- Excellent written and communication skills
- Strong customer focus, high accuracy and good attention to detail with excellent organisational and prioritisation skills
- Ability to work effectively in a fast paced environment individually and as part of a team
- Excellent telephone manner
- Confident in dealing with clients and customers face to face and over the phone
- Preferably be ARLA qualified
- Enthusiasm to do a good job
- Previous experience in a busy lettings, agency or sales admin environment.
- Ideally be ARLA licensed/achieved the NFOPP Technical Award (not essential)

**Assessment applicants can expect during selection**
- Screening call
- 3 stage interview
- Personality Profile
- Skills Test
- Business area- Residential Sales and Lettings- Role- Residential Lettings- Locations- London- Contract Type- Permanent, Full time- Remote Status- This role is office based- Salary- Competitive

  • Lettings Assistant

    4 months ago

    London, United Kingdom interlet international lettings Full time

    Are you a highly organized individual with a knack for communication and a passion for properties? We are currently looking for a dynamic Lettings Assistant to join Interlet and be part of a team dedicated to providing exceptional customer service to our landlords and tenants and ensure each tenancy runs smoothly from start to finish. If you are a...

  • Lettings Coordinator

    15 hours ago

    London, Greater London, United Kingdom Property Personnel Full time £28,000 - £30,000

    Lettings Coordinator OpportunityWe are seeking a highly organized and detail-oriented Lettings Coordinator to join our team at Property Personnel. As a Lettings Coordinator, you will play a vital role in the success of our business, working closely with our lettings team to ensure seamless property management and exceptional customer service.Key...

  • Lettings Coordinator

    16 hours ago

    London, Greater London, United Kingdom Property Personnel Full time £28,000 - £30,000

    Lettings Coordinator OpportunityWe are seeking a highly organized and detail-oriented Lettings Coordinator to join our team at Property Personnel. As a Lettings Coordinator, you will play a vital role in the success of our business, working closely with our lettings team to ensure seamless property management and exceptional customer service.Key...

  • Lettings Coordinator

    1 day ago

    London, Greater London, United Kingdom GKR International Full time

    Lettings CoordinatorWe are seeking a highly organized and detail-oriented Lettings Coordinator to join our team at GKR International. As a key member of our lettings team, you will play a vital role in supporting the day-to-day operations of our busy office in Kensington.Key Responsibilities:Provide exceptional administrative support to our lettings team,...

  • Lettings Coordinator

    1 day ago

    London, Greater London, United Kingdom GKR International Full time

    Lettings CoordinatorWe are seeking a highly organized and detail-oriented Lettings Coordinator to join our team at GKR International. As a key member of our lettings team, you will play a vital role in supporting the day-to-day operations of our busy office in Kensington.Key Responsibilities:Provide exceptional administrative support to our lettings team,...

  • Lettings Coordinator

    4 days ago

    London, Greater London, United Kingdom Hurford Salvi Carr Full time

    Lettings Coordinator OpportunityWe are seeking a highly organized and customer-focused Lettings Coordinator to join our dynamic team at Hurford Salvi Carr. As a key member of our Lettings Team, you will play a vital role in ensuring the smooth operation of our lettings process.Key Responsibilities:Process new tenancies, including arranging check-in...

  • Lettings Coordinator

    5 days ago

    London, Greater London, United Kingdom Hurford Salvi Carr Full time

    Lettings Coordinator OpportunityWe are seeking a highly organized and customer-focused Lettings Coordinator to join our dynamic team at Hurford Salvi Carr. As a key member of our Lettings Team, you will play a vital role in ensuring the smooth operation of our lettings process.Key Responsibilities:Process new tenancies, including arranging check-in...

  • Lettings Coordinator

    6 days ago

    London, Greater London, United Kingdom GKR International Full time

    Lettings CoordinatorJoin GKR International, a leading Residential Estate Agency, as a Lettings Coordinator in our City of London office. As a key member of our dynamic team, you will be responsible for delivering exceptional customer service and supporting our lettings operations.Key Responsibilities:Act as the first point of contact for all lettings...

  • Lettings Coordinator

    5 days ago

    London, Greater London, United Kingdom GKR International Full time

    Lettings CoordinatorJoin GKR International, a leading Residential Estate Agency, as a Lettings Coordinator in our City of London office. As a key member of our dynamic team, you will be responsible for delivering exceptional customer service and supporting our lettings operations.Key Responsibilities:Act as the first point of contact for all lettings...

  • Lettings Coordinator

    1 day ago

    London, Greater London, United Kingdom GKR International Full time

    Lettings Coordinator Job DescriptionWe are seeking an experienced Lettings Coordinator to join our dynamic team based in the city office. As a key member of our team, you will be responsible for delivering exceptional customer service and supporting our lettings department.Key Responsibilities:Act as the first point of contact for all lettings enquiries,...

  • Lettings Coordinator

    1 day ago

    London, Greater London, United Kingdom GKR International Full time

    Lettings Coordinator Job DescriptionWe are seeking an experienced Lettings Coordinator to join our dynamic team based in the city office. As a key member of our team, you will be responsible for delivering exceptional customer service and supporting our lettings department.Key Responsibilities:Act as the first point of contact for all lettings enquiries,...

  • Lettings Coordinator

    3 months ago

    London, United Kingdom Savills Full time

    **Role Overview** This position is based in our Chelsea office. Our Lettings Coordinators are key members of our front office teams and ensure that our Landlords and Tenants get the very best customer service from start to finish. This is fantastic chance for you to get an unparalleled insight into our business and industry, with plenty of ongoing training...

  • Lettings Coordinator

    4 days ago

    London, Greater London, United Kingdom GKR International Full time

    Lettings Coordinator Job DescriptionAt GKR International, we are seeking a highly organized and detail-oriented Lettings Coordinator to join our dynamic team in the heart of the City of London. As a key member of our residential lettings team, you will be responsible for providing exceptional customer service, managing lettings administration, and supporting...

  • Lettings Coordinator

    4 days ago

    London, Greater London, United Kingdom GKR International Full time

    Lettings Coordinator Job DescriptionAt GKR International, we are seeking a highly organized and detail-oriented Lettings Coordinator to join our dynamic team in the heart of the City of London. As a key member of our residential lettings team, you will be responsible for providing exceptional customer service, managing lettings administration, and supporting...

  • Lettings Coordinator

    7 days ago

    London, Greater London, United Kingdom GKR International Full time

    Lettings CoordinatorJoin GKR International, a leading Residential Estate Agency, as a Lettings Coordinator in our City of London office. We are seeking an experienced professional to become a key member of our dynamic team.Key Responsibilities:Act as the first point of contact for all lettings enquiries, meeting and greeting landlords, tenants, and liaising...

  • Lettings Coordinator

    7 days ago

    London, Greater London, United Kingdom GKR International Full time

    Lettings CoordinatorJoin GKR International, a leading Residential Estate Agency, as a Lettings Coordinator in our City of London office. We are seeking an experienced professional to become a key member of our dynamic team.Key Responsibilities:Act as the first point of contact for all lettings enquiries, meeting and greeting landlords, tenants, and liaising...

  • Lettings Coordinator

    3 weeks ago

    London, United Kingdom Hurford Salvi Carr Full time

    We have an exciting new opportunity not to be missed!   At Hurford Salvi Carr we are currently looking to recruit a Lettings Coordinator to come and join our busy team based in our City and Clerkenwell office.  Hurford Salvi Carr were the first residential estate agents to open an office in Clerkenwell, which means we have built up a specialist knowledge...

  • Lettings Coordinator

    3 days ago

    London, Greater London, United Kingdom Hurford Salvi Carr Full time

    Lettings Coordinator OpportunityWe are seeking a highly organized and customer-focused Lettings Coordinator to join our dynamic team at Hurford Salvi Carr. As a key member of our Lettings Team, you will play a vital role in ensuring the smooth operation of our lettings process.Key Responsibilities:Process new tenancies, including arranging check-in...

  • Lettings Coordinator

    3 days ago

    London, Greater London, United Kingdom Hurford Salvi Carr Full time

    Lettings Coordinator OpportunityWe are seeking a highly organized and customer-focused Lettings Coordinator to join our dynamic team at Hurford Salvi Carr. As a key member of our Lettings Team, you will play a vital role in ensuring the smooth operation of our lettings process.Key Responsibilities:Process new tenancies, including arranging check-in...

  • Lettings Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Savills Full time

    Lettings CoordinatorSavills is seeking a skilled Lettings Coordinator to support our offices. As a key member of our team, you will be responsible for handling enquiries, general administration, and compliance, ensuring exceptional customer service and contributing to the company's success.About the RoleSupport our offices with enquiries, administration, and...