Head of Service

5 months ago

Bolton, United Kingdom ABL Health Ltd Full time

As the current provider of intensive support to families in the North West and Greater Manchester, this role offers the right person the opportunity to be a part of ABLs senior leadership team, shaping, driving and delivering this change. If you think that you are that person, and fulfil the following criteria, we would love to hear from you. Working alongside the services Clinical team, this senior operational role is requiring a motivated, passionate, experienced, organised and proactive leader, with significant experience in mental health, managing outstanding complex services and multiple delivery teams. You will take a strength-based approach to all community delivery, be an innovative, solution focussed, inspiring leader, striving to support the best outcomes for clients.

The role will require dynamic strategic leadership which embraces ABLs vision and values for the IPS Service. This is a demanding job, but you will not be on your own. ABLs highly experienced and professional multi-disciplinary team of Health and Social Care professionals, Business Intelligence, Service Development, Governance, Finance and Business Development specialists are there to support. Additionally, existing experienced delivery teams will be available to support you to drive the service forward.

Role Purpose You will lead the Intensive Personalised Support Service (IPS) for Children and Young People for ABL Health. Duties and Responsibilities This is a senior leadership role working under the line management of the Divisional Lead and you will be directly reporting to ABLs monthly performance board The role will be varied, challenging and rewarding as you lead the service through identified improvements, emerging needs, implementation, delivery and ongoing innovation and service development. Ensure the highest quality and standards of support is provided to children and young people/ adults, their families, and a range of other professionals, enabling the child/ young person to continue to live at home. Ensure that safeguarding of clients when concerns are identified Undertake reviews of multidisciplinary reports and social care assessments including SEN, risk assessments and utilise other assessment tools as appropriate in conjunction with the child/young person/ adult, family, and other professionals Have a key role in the recruitment and ensure that staff are trained to a high standard in service delivery and a range of other areas to ensure competent and high-quality service delivery.

Overseeing the day-to-day management of the IPS team including allocating cases on a daily basis ensuring consistency (rotas, annual leave etc). Line management of team managers and overall responsibility for effective delivery of multidisciplinary service, ensuring a motivated, empowered and integrated team of committed practitioners including volunteers Take an active role working alongside the Business development team in the reviewing, monitoring and prioritisation of referrals with team managers to ensure slick conversions alongside safe, innovative packages of care. Present fair, balanced feedback/support to staff and family members. Recognise and challenge areas of poor practice and institutionalised culture.

Ensure that all service delivery is reviewed for each young person on a frequent basis. Disseminate learning from the service to enable other stakeholders to benefit from the service, through building case studies and utilising feedback. Ensure that all ABL policies and procedures are understood and implemented by staff, to include quality assurance, regulatory, risk frameworks, safeguarding, child protection, criminal records, data protection, HR and health and safety. Ensure all relevant records in relation to the young people we support, and employees are appropriately maintained and up to date and compiled and delivered as required for/to relevant authorities.

Identify potential problems, acting proactively to avoid service breakdowns, deal with complaints and to mitigate all types of risk through the liaising with parents/ families and other professionals. Provide on call support and assistance when required, taking part in managers on call on a rota including evenings and weekend distributed fairly amongst management team (paid by daily on call rate). Work flexibly and adapt to suit the service need Lead a multi-disciplinary team: working constructively with the team to ensure good service users care, facilitate effective and safe delivery, continuity of care, ongoing service development and quality service users pathways Develop and evolve the service, co-produced with service users to continuously meet the changing needs of local people, communities, stakeholders and commissioners Deliver an outcomes-based service delivery model, achieving and exceeding KPIs, ensuring effective allocation of resources and being responsive to service user / partner / commissioner feedback Ensure high-quality contract performance acro

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