![Jefferson Wells](https://media.trabajo.org/img/noimg.jpg)
Integrated Engineer
2 weeks ago
Permanent
Location - Cambourne/Hybrid. 2 days in office a week (more during training)
Salary - Competitive
Are you an experienced **Integrated Solutions Engineer**looking for a new opportunity? If you're looking to progress your career, contribute your experience and add value to an industry leader in medical technology, then this is the right opportunityfor you
This is a multifunctional role encompassing project management, pre-sales support and technical support. Technical support is provided to customers, sales teams and field service engineers via the telephone and remote support software.
Although this is an office-based role there will be occasional requirements to visit customer sites and provide support at major exhibitions (some overnight stays may be required).
**Role Responsibilities**:
- Provide technical support to customers, internalhelpdesk engineers, sales colleagues, and field service engineers:
- Provide remote and telephone support
- Diagnoses of software and device connectivity (network) problems
- Application support
- Software upgrades
- Assist the Sales Team with opportunities:
- Provide technical input for tenders, customer meetings & presentations
- Review sales quotations for technical correctness
- Attend customer meetings to provide technical input to the sales process
- Project manage all aspects of installations and upgrades:
- Supporting customers with the completion of project documentation
- Providing technical specifications to customers and IT departments
- Coordinating installation between customers and internal teams
- Installing software remotely
- Providing support to service engineers, helpdesk engineers and clinical trainers
- Technical Project Administration
- Maintain project documentation, project tracker and CRM
- Creating & maintaining Customer Training Materials
- Providing support to 3rd party suppliers
**Your experience**:
**Essential**:
- Excellent communication skills are essential along with a sympathetic approach to customer support.
- Basic network configuration and fault-finding.
**Desirable**:
- Running MySQL queries.
- Experience of DICOM configuration.
- Understanding of complex network configuration and fault-finding.
**Your qualifications**:
**Essential**:
- Technical Apprenticeship (completed) or
- HNC or higher in technical qualification such as electronics, engineering, IT or scientific qualification
- Full UK Driving Licence
- Permitted to work throughout UK and Ireland; able to travel to Germany and USA for training
- Technical support of software products remotely, in a windows environment.
- Project management
**Desirable**:
- HND or above or equivalent in a technical qualification: mechatronics; electronics; engineering; physics; computing
**Next Steps**:
If you believe that you are a good fit for the **Integrated Solutions Engineer** position, submit your CV now. We are more than happy to answer queries and help you with your journey.
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