Neighbourhood Officer

6 months ago

Warrington, United Kingdom Torus Group Full time

We are an ambitious and well-established housing group with deep roots in our three heartland areas of Liverpool, St Helens and Warrington.

One of the largest landlords in the North West, we have 1,500 staff, manage more than 37,000 homes, support around than 64,000 customers and invest at least £5m a year into local communities and life changing causes.

A social organisation with a commercial focus generating income to drive our activities and deliver lasting change, Torus is at once landlord, property developer, commercial contractor and social entrepreneur.

We are now looking for an experienced Neighbourhood Officer to join the Warrington team on a permanent basis. The Neighbourhood Officer is key to ensuring the sustainability of our estates. This is a proactive role managing a portfolio of properties maintaining a high-quality service for tenants. You will be responsible in helping to maximise our income, ensure demand for our properties in challenging neighbourhoods and address any estate and tenancy management breaches.

**This is an important role in which you will**:

- Be responsible for performance and tenancy management of your property portfolio
- Carry out accompanied viewings, utilise incentives and liaise with the Allocations Team to ensure demand for your property portfolio.
- Participate in multi-agency meetings, working groups and other meetings to deliver required outcomes.
- To liaise with the appropriate Tenancy Sustain Officers to ensure the sustainment of tenancies, to ensure compliance with tenancy agreements and to protect demand and reduce costs
- To oversee your neighbourhood and proactively address any issues that would affect demand and costs, liaising with Safer Estates Compliance Officers, Tenant Involvement Team and Support Network as appropriate

**To be successful in this role you will**:

- Experience of managing housing stock or delivering a service to clients.
- Knowledge of housing legislation
- The ability to negotiate with and influence partners and stakeholders to gain shared business aims.
- The skills to manage relationships with tenants including challenging non-compliance.
- A proactive, professional, commercial and resilient approach, able to work well at pace and produce innovative solutions.

Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.

In return, we offer a modern workplace that is challenging, supportive and gives you room to grow your skills - along with a package of benefits that shows how much we value your contribution and care about your wellbeing.

**_ PLEASE NOTE:_**
- If you are successful at the shortlisting stage and are invited to interview, we will request that you bring along copies of all qualifications and certificates that are essential for the role_

We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in, in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.

Every single one of our colleagues has unique qualities that we value highly. We share a culture of innovation and bravery, working closely together to do the right thing for each other, for our customers and for the communities we live and work in.

We believe our people deserve the opportunity to explore themselves and their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are delighted to have been awarded Investors in People Gold status - because when our colleagues achieve their best, they’ll achieve their best for Torus.

We are Torus. We are building the future.

PLACEHOLDER

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