Service Delivery Assistant

1 month ago

Bristol, United Kingdom FirstGroup Full time

**About the job**:
As a Service Delivery Assistant, you will carry out key station duties, such a train dispatch, customer information provision, customer assistance and ensuring a clean and safe station environment.

**Your main responsibilities will be**:

- Providing the highest levels of customer service and be dedicated to customer needs.
- Ensuring the safe and punctual departure of trains from the station and following correct dispatch procedures.
- Providing helpful information and assistance to customers.
- Ensuring the safety of customers, colleagues, visitors and contractors will be given the highest priority.
- Ensuring the cleanliness of the station, especially toilets, waiting rooms, platforms, stairs and subways.
- Liaising with other key GWR departments to ensure accurate and timely customer information, especially in times of disruption.
- Your strong visibility within the station will help maintain customer security.

**You'll need to be**:

- Able to deliver extraordinary front line customer service.
- A self-starter with a can do attitude.
- Able to confidently make decisions.
- Able to remain calm yet confident and customer focussed in a crisis.
- Comfortable working within strict procedures.

**As a minimum you'll need to have**:

- The ability to work as part of a team or independently.
- Evidence of numerical ability.
- Strong verbal and written communication skills.
- Fully computer literate and the ability to use GWR operational Apps

**Working Pattern**:
You will need to be able to work shifts including weekends and bank holidays.

**Additional Information**:
This is a fixed term contract for 12 months.

**For further information please contact Katie Knight, Duty Station Manager, 07568105166**

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

**Ref**:022263

**Company**:Great Western Railway (GWR)

**Website Skillset**:Customer Service

**Contract Type**:Fixed Term - Full Time

**Contracted Hours**:35

**Location**:Bristol Parkway

**If temporary, length of contract**:12 months

**Closing Date**:25 May 2023

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