Credit Controller
3 weeks ago
PURPOSE OF THE JOB
1.To ensure the council’s sundry debts are collected on time and to contribute to achieving maximum income collection.
2.To ensure that Hackney’s sales ledgers are maintained to a high standard of accuracy
SERVICE SPECIFIC ACCOUNTABILITIES
Experience and Working Knowledge
1.Sound relevant credit control experience in a large organisation.
2.Experienceofinvestigatingandresolvingcustomerqueriesandadvising
service managers.
3.Basic knowledge of local government functions.
4.Thorough knowledge of computerised debt collection systems.
5.Experience of taking payments over the telephone.
6.Experience of using Microsoft Office software (Excel/Word/Outlook).
7.Knowledge of legal and enforcement processes in respect of debt recovery.
8.Experienceofsettingupdirectdebitsoverthetelephoneandtrainedindirect
debit rules and regulations.
9.Experienceofachievingperformancetargetsinordertocontinuously
improve services.
10.Understanding of how income collection and allocation processes work.
11.Experienceofworkinginteamsthattakesintoaccounttheneedsofdiverse
customer groups.
12.Experience of reconciling customer accounts
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