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Desk Based Loss Adjuster

4 weeks ago

Remote, United Kingdom Davies Group Full time

**Desktop Loss Adjuster**

**#INDHP**

We support our clients through the width and breadth of the Nation, and this is only possible with our Davies colleagues out in the field. If you enjoy using your expertise in a direct client facing role, joining Davies as a Desktop Loss Adjuster will be a great fit for you. Our Desktop Loss Adjusters all bring something different in terms of their technical and professional expertise, but they all share a passion to represent the broader Davies Team out in the field.

**So, are you a Davies person?**

We’re looking for individuals who share our passion and want to play a part in shaping our future. Being a Davies person means being part of our exciting journey.

Our culture is the foundation of who we are. We don’t do “business as usual” We’re set apart by our Disruptive Thinking, our unique “Innovation Lab” programmes, and a solid Corporate Social Responsibility.

As we continue to grow and diversify it’s crucial to us that all Davies colleagues stay true to our values: We are Connected, We are Dynamic, We are Innovative and we Succeed together. These values remain the cornerstone of what we do and are especially important for those who represent Davies out in the field.

**What we’re looking for**:
Joining Davies as our latest Desktop Loss Adjuster means that you'll be handling claims of varying complexity and value in an efficient and timely manner, supporting the Loss Adjusting team as directed.

It’s a busy role, with a broad range of responsibilities, but the fundamentals include:

- Have a detailed knowledge of Building structures including foundations, walls, spanning members their performance and the nature of building materials and material pathology such as freeze-thaw cycle, moisture gradients, rising damp, creep, chemical attack.
- Have a thorough understanding of the nature of building defects and their causes.
- Be able to correctly diagnose defects and be able to identify the most appropriate remedial action.
- Understand the principles of building repair and maintenance.
- Have detailed knowledge of Contractors All Risks, Business Interruption and SME claims settlement.
- Demonstrate a thorough knowledge of all aspects of Contents claims handling.
- Be familiar with restoration procedures and processes following Fire and Flood and similar related incidents.
- Proactively direct an investigation appropriate to the circumstances
- Demonstrate applied understanding of advanced negotiation skills to achieve settlement at no more than maximum identified figure.
- Demonstrate applied understanding of the legal principles giving rise to subrogation and achieve successful recoveries.
- Be able to identify alternative mechanisms for settling claims and consider the impact on indemnity cost.
- Be able to use concepts, theories and ideas to negotiate and settle claims.
- Make judgements and tailor existing practice to settle complex cases.
- Be able to provide in-depth and expert advice to Customers, Clients and other Loss Adjusters
- Be able to undertake investigative interviews on allocated cases.
- Be able to obtain witness statements and undertake advanced interviews.
- Efficient handling of department insurance claims and any other claims following standard procedures
- Ensure correspondence both written and verbal is responded to within service standards.
- Ensure the accuracy of information recorded in the database.
- Achieve service standards, company and contractual requirements.
- Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required.

Training will be provided which will be specific and pertinent to the role but will require knowledge, understanding and capability in the following areas:

- Ability to work under pressure in a fast paced and changing environment.
- Dependability and persistence are essential.
- Flexible approach and adaptable to changing priorities.
- Full driving license required.
- Insurance claims experience
- ACII and ACILA qualifications preferable

**What We Offer**:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service)
- Well-being Centre
- Recognition programme
- Paid fertility appointments.
- Fostering friendly employer
- Pension - matched contribution up to 5%
- Life Assurance (2 x basic salary)
- Development, training and professional qualifications

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£35,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee stock ownership plan
- Health & wellbeing programme
- On-site parking
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Work Location: Remote

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