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Money Support Advisor

4 months ago

Boston, United Kingdom Ad Warrior Full time

Money Support Advisor

Location: Boston

**Salary**: £20,197 - £23,761 per annum
- Are you driven by putting the Customer First & have an understanding of welfare benefits? _

If so.... then LHP would certainly like to hear from you

LHP have a great opportunity for a Money Support Advisor to join their successful Income recovery team, where they will support you with full training where you will understand the full range of welfare and benefits.

**The Role**

As a Money Support Advisor, you will be responsible for assisting the Income officers in the collection of income by providing a comprehensive support service to customers in the collection of arrears and dealing with customer enquiries. For this role therewill be a requirement to have your own vehicle and visit customers at their homes.

**What will I be asked to do as a Money Support Advisor?**
- To work as a member of the Income Team to achieve excellent customer focused services through prompt and consistent income recovery interventions that will prevent tenancy terminations, evictions and abandonments, to promote the creation of sustainabletenancies and communities.
- Manage a portfolio of cases and support customers in arrears, for example with:

- Maximising household income
- Resolving benefit problems
- Reducing debts to LHP
- Providing direct money advice and management skills
- Providing personal budgeting management and skills
- Setting up appropriate payment methods
- To maintain clear and concise case records and accurate performance and statistical data that will inform LHPs core business priorities.
- Stay abreast of banking, money management and bill payment methods.
- Ensure legal compliance of all LHP policies and procedures in the income recovery process so that income is maximised to achieve and exceed business plan targets and upper quartile performance.
- Establish, maintain and foster positive working relationships with customers, local courts, and stakeholders, internal and external agencies to ensure customers are able to access available services that will assist them in managing their homes and contributeto their communities.
- To ensure that all records are updated and accurate at all time

**What skills, attributes and experience will I need as a Money Support Advisor?**
- First and foremost, Customer focused with great interpersonal skills
- Competent with using IT systems.
- Effective partnership working skills, including relationship building, negotiation and influencing.
- Excellent written and verbal communication skills
- Good time management skills
- The ability to drive and have access to a vehicle
- Experience and knowledge of the Welfare benefit system is desirable

**What opportunities will I have for progression?**

At LHP they are committed to investing in the development of their employees to enable them to realise their potential. There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression.

They measure their success within this area by the number of internal promotions that they can achieve and that they are able to retain their best talent. The natural career progression routes that would be applicable to your role are Income Officer & IncomeTeam Leader

**What are Lincolnshire Housing partnership like to work for?**

Lincolnshire Housing Partnership is an impressive company to work for and have recently been awarded a 'one to watch’ status in their first Best Companies survey. This role is flexible under their agile working policy; therefore, you will be able to workfrom wherever is suitable to complete the task at hand. This might be at home, the office located in Boston or somewhere else

**What benefits will I get from working for Lincolnshire Housing Partnership?**
- An employee wellbeing package through their benefits partner Westfield Health
- Opportunities to learn new skills, knowledge through their fantastic corporate training programme
- A superb employer salary sacrifice pension scheme
- 24 holiday days a year (plus bank holidays) with the ability to earn additional holiday days through full attendance
- A family friendly agile working policy

**To Apply