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Customer Service Assistant

4 months ago


Mold, United Kingdom The Woodworks Garden Centre & Café Full time

**Customer Service Assistant - Delivery Driver at the Woodworks Garden Centre & Café**

The Woodworks Garden Centre is proud to be one of the branches on the tree that makes up the P&A Group of Companies, a family run business with a longstanding timber heritage. The Morgan family has been operating thriving timber yards for over five generations. As the business began to grow, various divisions were formed and in 2005 the Woodworks Garden Centre was born, symbolising the growth of the company and our appreciation of nature and the environment. The Woodworks Garden Centre and Café are situated in the town of Mold, right in the heart of the North Wales borderlands. It has everything you’ll need for the garden. Our plant area is vibrant with colour and variety plus non stocked plants sourced on request.

**What’s this role about?**

**The Woodworks Garden Centre & Café have an exciting opportunity for a part time Customer Service Assistant/Delivery Driver to join the team on a seasonal contract working 21 hours over three days per week.**

We are looking for individuals who enjoy engaging with customers to provide a fantastic customer experience and promote our reputation as a destination of choice. In this role you will divide your time between providing terrific service in store at the Garden Centre & Café, using a counterbalance FLT to load/unload stock and delivering goods by road to our customers in an efficient manner.

**What will I be doing?**

You will be in a hands on role, taking responsibility for the efficient delivery of goods to customers. You will enjoy providing an excellent level of customer service, both in store and during your deliveries. A key aspect of this role is the ability to safely use a counterbalance FLT for moving stock and ensuring that stock levels remain adequate to meet customer expectations.

**What qualities are we looking for?**
- Confident dealing with people and good interpersonal skills
- Capable of a physically demanding role, including moving larger or bulky items
- Able to handle multiple tasks and enquiries calmly and decisively
- A full clean driving licence
- FLT Counterbalance certificate
- Works well as part of a team and is adaptable and flexible
- Processes orders efficiently
- Commercial aptitude
- Previous experience in retail environment
- Demonstrable experience in a customer facing role
- Positive and solution focussed

**Job Type**: Part-time
Part-time hours: 21 per week

**Salary**: £9.50 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mold, CH7 4HE: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a counterbalance FLT licence?
- Do you have a full UK driving licence?

**Education**:

- GCSE or equivalent (preferred)

Work Location: One location

Reference ID: WGCCSA