Software Support

4 months ago

Hampshire, United Kingdom CoreLogic Full time

Job Summary:
Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

CoreLogic Protect provides an enterprise software platform designed to solve the many problems property insurers are facing today. Its robust and comprehensive functionality helps insurers to improve the user experience for customers, employees, and partners. This enables better collaboration and communication between all parties involved. Our market-leading technology has been developed and serves insurers in the United States, Canada, the United Kingdom, Germany, Belgium, Australia, New Zealand, and South Africa.

We work with major insurers, intermediaries, and hundreds of supply chain companies to deliver a solution that provides the client with everything they need in one place for the claims workflow. Our goal is to strive to make the claims process as efficient as possible, and we understand that this requires making great software partners with specific product focuses. That is why we have over 50 ready-to-go integrations with industry-leading technology partners that work smoothly and easily with our system to ensure the client has everything they need in one place for the claims workflow.

We are always looking for curious, agile, enthusiastic, and driven people to add to our team If you thrive in a dynamic, open and team-oriented environment with a passion for solving problems, we want to hear from you

In this role, you will be set on a path of learning of multiple technical disciplines relating to the software CoreLogic provide. Starting out you will split your time between working as an analyst. You will be assisting customers and Internal Teams with handling questions and issues in respect of the way that they use the software. You will be responsible for providing a quick response to calls taken, logging and then take charge in making sure that the development team are made aware of any issues that need to be escalated in a timely manner, whilst managing the requestor’s expectations and needs.

The other time you will be learning, and using your existing expertise, to develop a general understanding and skill level on multiple technical aspects which could include software configuration, pricing database administration, data and MI reporting and analysis, script writing, digitisation/automation, WalkMe or API.

A thirst for learning and knowledge will be needed, and an aptitude for problem solving are the core of this work

After the first 12-18 months you will be expected to have gathered enough knowledge to be able to move onto a more technical specialist role, leaving the support role behind and following the technical route we have worked on together.

**Job Description**:

- Assist customers and Internal teams with handling questions and issues in respect of the way that they use the software.
- Own support desk ticket investigations, testing and communication with clients.
- Log and takes charge in making sure that the development team are made aware of any issues that need to be escalated.
- Work to specific SLAs and timeframes.
- Own your own personal development plan and work towards a broad technical understanding.
- Standard support desk hours are between 8:00am and 6:00pm, Monday to Friday (excl Bank Holidays)
- Support cover will be required on a shift basis - Working hours are 8 hrs per day with a 30 minute lunch break. Shifts will be notified in advance at the discretion of the management and will change based on workload and covering leave.
- Future weekend working may be required but is not expected to begin with.
- Travel required to Client premises on occasion for Training purposes.

Job Qualifications:

- Experience in software support or technical / data analysis preferable.
- Good understanding of basic IT principles and practices relevant to supporting users on software
- Quick & Active learner - able to master new knowledge efficiently
- Positive and ‘self-starter’ attitude - able to work independently using own initiative
- Strong Microsoft Office skills, especially excel.
- Excellent attention to detail and communication skills
- Ability to work under pressure and prioritise tasks effectively
- Enjoys working with clients and in a team environment
- Self-motivated, helpful and constant desire to improve
- Experience within the insurance industry considered an asset
- Proficiency in other European languages would be considered an asset

What We Offer:
We provide a fantastic working environment and li

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