Reception Team Member
5 days ago
**Hotel Reception Team Member - The Groes Inn, Conwy - Full and part time hours available - Early and late shifts - Fantastic working environment**
Are you looking for that next opportunity in Hospitality? Are you friendly, customer focused and love working within a great team? Then this may be just the right role for you
**What we a Hotel Reception Team Member**:
- Competitive pay - Up to £9.50 per hour plus gratuities
- Profit share
- Discount in all our pubs and hotels
- Amazing progression opportunities
- Access to our employee assistance programme
**About the Hotel Reception Team Member role**:.
As a **Hotel Reception Team Member** you will be the first face to greet our guests and give them a great impression of our amazing Hotel. Dealing with our guests on a daily basis and supporting the Management team, you’ll be an expert in communicationand know how to work well as part of a team.
**Responsibilities**:
- Meet and greet guests and visitors to the Hotel
- Manage face to face, on line and telephone bookings
- Check all reservations and room allocations
- Handle guest queries and requirements
- Check guests in and out of the Hotel
- Prepare restaurant reservations
- Maintain occupancy levels on the computer system
- Manage the computer system including room rates and changes
- Deal with customer requirements, complaints and service issues
- Handle cash and card payments
- Ensure a safe environment in which to work; report any hazard or maintenance defects immediately
- Maintain a high standard of personal appearance
**About the pub**:
The Groes is the oldest licensed pub in Wales, set in a beautiful location in the Conwy Valley. It is a 5* Inn boasting 18 bedrooms and fantastic cask ales alongside a superb food menu.
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