Head of Command and Control

3 months ago

Telford, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 309831**Salary**:

- £64,693 - £72,924- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- HMRC - CDIO - Service Management & Operations - CDIO - Service Central & Technical Services**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Benton Park View, Newcastle-Upon-Tyne NE98 1ZZ & Plaza 2, Telford TF3 4NTAbout the job

**Job summary**:
HMRC is building a modern, digital tax administration and runs one of the largest digital operations in Government, providing digital services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other Government organisations.

For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.

**The Team**

Our role sits within HMRC’s Chief Digital & Information Office (CDIO) who set the technology direction for HMRC and deliver the high-level design for all IT solutions. CDIO is responsible for building and running HMRC IT services along with providing IT change and operational support.

You will join Service Central & Technical Services (SC&TS), part of Enterprise Platform Services Run within CDIO, a new Run Group created to build on and exploit the ServiceNow platform capability and manage multiple business critical technical services.

Now is an exciting time to join us as we optimise user experience and build capability across our organisation. We deliver reliable, secure, and supportable solutions to around 76,000 of our colleagues across HMRC and play a critical part in ensuring that HMRC is both efficient and effective.

Service Central & Technical Services (SC&TS) are accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, Snow. AWS/Azure and other technical services. Our focus is on ensuring a consistent and excellent Customer Experience.

We are working closely with the other platform groups and partners to bring those IT Systems and Services together.

We collaborate with hardworking, upbeat people who grow with the challenge of delivering transformation on a huge scale, and who have hands-on experience of driving through both technical and business changes.

**Job description**:
As the Head of Command and Control, you will proactively monitor live services and performance trends to identify potential problems or areas for improvement that can then be investigated and applied.

You will be responsible for owning and realising the SC&TS strategic roadmap, integration and building the capability of the SC&TS team, making sure all tools are fit for purpose and meeting business requirements.

You will govern and assure all aspects of Service & Operations including service support, service transition, service resilience, service monitoring, infrastructure, capacity & availability management, licence management, people capability and supplier management of services within the SC&TS Run Group.

We are looking for someone with excellent service and people leadership skills and business partnering, to lead on the development, management of the delivery and operation of live services.

You will be an active leader and senior sponsor of Making SC&TS a Great Place to Work.

Line management is involved, and the appointee is expected to exhibit strong leadership and influencing of staff.

Responsibilities include:

- Lead, manage and motivate a diverse team to achieve SC&TS objectives and deliver excellent service for end users.
- Provide strategic thought leadership, directing the team on tool usage and methods to realise the departments vision.
- Ensure implementation of standards and procedures, identifying and addressing capability issues, and implementing necessary changes.
- Analyse and improve all aspects of the live service, optimising service availability in a cost-effective manner.
- Take the lead on capability, functionality and sustainability initiatives.
- Drive process improvement and ensure service continuity, exploring and managing change effectively.
- Collaborate with the leadership team and wider technology profession to build a successful team and influence stakeholders positively.
- Manage risk effectively.
- Oversee the quality of the externally facing reporting products and services.
- Manage relationships with other Government departments for live services.

**Person specification**:
**Essential Criteria**

You will need to demonstrate practical knowledge and experience in the following:

- Proven experience of IT service management and/or operations gained in an operational role.
- Proven ability t

  • Head of IT Management

    3 months ago

    Telford, United Kingdom CityFibre Full time

    **Job Description**: **_ There will be some travel required as part of this role, and we can be flexible on your location._** Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to...

  • Credit Controller

    1 week ago

    Telford, United Kingdom Lyreco Full time

    Credit ControllerLocation:Telford Head Office Based (min. 3 days per week office based)Company:LyrecoSalary - £23,400 per annumDue to an internal promotion, we have an opportunity arisen for a Credit Controller to join our finance team.You will be responsible for credit control for our Ireland team, covering Small to Medium Business, as well as our...

  • Head of Finance

    2 months ago

    Telford, United Kingdom T2M Resourcing Ltd Full time

    Head of Finance Telford Up to £65,000 plus car allowance T2M Resourcing have been retained to recruit this newly created role, Head of Finance for the UK division of a highly successful international manufacturing group. Reporting to the UK Finance Director, this appointment comes at an exciting time as the company have made a strategic acquisition and...

  • Head of Finance

    2 months ago

    Telford, United Kingdom T2M Resourcing Ltd Full time

    Head of FinanceTelfordUp to £65,000 plus car allowanceT2M Resourcing have been retained to recruit this newly created role, Head of Finance for the UK division of a highly successful international manufacturing group. Reporting to the UK Finance Director, this appointment comes at an exciting time as the company have made a strategic acquisition and the...

  • Head of Finance

    2 months ago

    Telford, Telford and Wrekin, United Kingdom T2M Resourcing Ltd Full time

    Head of Finance - UK Up to £65,000 plus car allowance T2M Resourcing have been retained to recruit this newly created role, Head of Finance for the UK division of a highly successful international manufacturing group. Reporting to the UK Finance Director, this appointment comes at an exciting time as the company have made a strategic acquisition and the...

  • Scc Senior Commander/performance Delivery

    4 months ago

    Telford, United Kingdom NHS Shropshire, Telford and Wrekin Integrated Care Board Full time

    The post holder will need to build and maintain constructive working relationships with internal and external stakeholders, including but not limited to: Internal ICB staff including managers, colleagues, and senior management as appropriate National and regional colleagues at NHS England ICS partners, including portfolio leads, Local Authorities and...

  • Financial Accountant/Controller

    1 week ago

    Telford, United Kingdom CV Technical Full time

    Financial Accountant/ControllerTelford£45,000Days (Monday - Friday)We are looking for a motivated Financial Accountant/Controller to join a globally recognised manufacturing company. Reporting directly to the Head Of Finance you will be a key member in ensuring the production facility is kept running. With progressive training and development this company...

  • Head of Engineering

    2 weeks ago

    Telford, United Kingdom Owen Daniels Consultancy Full time

    Head of Engineering Permanent Position Excellent Salary Available   (Car allowance, Bonus scheme, 4x Salary Life Assurance, Bonus scheme, 4.5% matched Pension) Growing Manufacturing Business Telford Owen Daniels have partnered with Polytec in Telford as they look to appoint a Head of Engineering to help lead and support the execution and...

  • Controls Engineer

    1 month ago

    Telford, United Kingdom Premier Technical Recruitment Full time

    Controls Engineer / PLC Software Engineer Telford c£70k (neg dep exp) + benefits Our client has been established for almost 20 years and are recognised as leading providers of all aspects of hardware and software design through to robot systems integration and commission on a range of bespoke automation solutions for supply to a diverse range of...

  • Controls Engineer

    1 month ago

    Telford, United Kingdom Premier Technical Recruitment Ltd Full time

    Controls Engineer / PLC Software EngineerTelfordcGBP70k (neg dep exp) + benefitsOur client has been established for almost 20 years and are recognised as leading providers of all aspects of hardware and software design through to robot systems integration and commission on a range of bespoke automation solutions for supply to a diverse range of clients...

  • Controls Engineer

    1 month ago

    Telford, Telford and Wrekin, United Kingdom Premier Technical Recruitment Ltd Full time

    Controls Engineer / PLC Software EngineerTelfordcGBP70k (neg dep exp) + benefitsOur client has been established for almost 20 years and are recognised as leading providers of all aspects of hardware and software design through to robot systems integration and commission on a range of bespoke automation solutions for supply to a diverse range of clients...

  • Controls Engineer

    1 week ago

    Telford, United Kingdom Premier Technical Recruitment Full time

    Controls Engineer / PLC Software Engineer Telfordc£70k (neg dep exp) + benefits Our client has been established for almost 20 years and are recognised as leading providers of all aspects of hardware and software design through to robot systems integration and commission on a range of bespoke automation solutions for supply to a diverse range of clients...

  • Financial Accountant/Controller

    1 week ago

    Telford, United Kingdom CV Technical Full time

    Financial Accountant/Controller Telford £45,000 Days (Monday - Friday) We are looking for a motivated Financial Accountant/Controller to join a globally recognised manufacturing company. Reporting directly to the Head Of Finance you will be a key member in ensuring the production facility is kept running. With progressive training and development this...

  • Head of Engineering

    7 days ago

    Telford, United Kingdom Owen Daniels Consultancy Full time

    Head of Engineering Permanent PositionExcellent Salary Available  (Car allowance, Bonus scheme, 4x Salary Life Assurance, Bonus scheme, 4.5% matched Pension)Growing Manufacturing BusinessTelfordOwen Daniels have partnered with Polytec in Telford as they look to appoint a Head of Engineering to help lead and support the execution and successful delivery of...

  • Financial Accountant/Controller

    7 days ago

    Telford, United Kingdom CV Technical Full time

    Financial Accountant/ControllerTelford£45,000Days (Monday - Friday)We are looking for a motivated Financial Accountant/Controller to join a globally recognised manufacturing company. Reporting directly to the Head Of Finance you will be a key member in ensuring the production facility is kept running. With progressive training and development this company...

  • Head of Agile Delivery

    3 months ago

    Telford, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 275960**Salary**: - £64,693 - £72,924**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - HMRC - CDIO - CIO Customer Compliance Group & SOLS**Type of role**: - Digital**Working pattern**: - Flexible working, Full-time, Homeworking, Job share, Part-time**Number of jobs available**: -...

  • Head of Quality

    3 months ago

    Telford, United Kingdom Elements Europe Full time

    Elements Europe has successfully positioned itself, as one of the leading organisations in the UK’s off-site manufacturing and construction market; having an enviable portfolio of projects across hotels, residential and student accommodation. Following substantial investment by leading global construction firm, GS Engineering & Construction (GS E&C),...

  • Head of Engineering

    2 weeks ago

    Telford, United Kingdom Owen Daniels Full time

    Head of Engineering Permanent PositionExcellent Salary Available (Car allowance, Bonus scheme, 4x Salary Life Assurance, Bonus scheme, 4.5% matched Pension)Growing Manufacturing BusinessTelfordOwen Daniels have partnered with Polytec in Telford as they look to appoint a Head of Engineering to help lead and support the execution and successful delivery of...

  • Head of Engineering

    2 weeks ago

    Telford, United Kingdom Owen Daniels Full time

    Head of Engineering Permanent Position Excellent Salary Available (Car allowance, Bonus scheme, 4x Salary Life Assurance, Bonus scheme, 4.5% matched Pension) Growing Manufacturing Business Telford Owen Daniels have partnered with Polytec in Telford as they look to appoint a Head of Engineering to help lead and support the execution and successful...

  • Head of Engineering

    2 weeks ago

    Telford, United Kingdom Owen Daniels Full time

    Head of Engineering Permanent PositionExcellent Salary Available (Car allowance, Bonus scheme, 4x Salary Life Assurance, Bonus scheme, 4.5% matched Pension)Growing Manufacturing BusinessTelfordOwen Daniels have partnered with Polytec in Telford as they look to appoint a Head of Engineering to help lead and support the execution and successful delivery of...