Corporate Receptionist

5 months ago

London, United Kingdom Bidvest Noonan Full time

**About The Role**:
Location: London, W1J

Hours of Work: Monday - Thursday, 9am - 3pm (24 hours per week)

Salary: £17,067 per annum

The role of the Corporate Receptionist is to tailor and deliver a five-star customer journey in the building for all the visitors and occupiers. You will be the first point of contact for all the team members, visitors and occupiers. You are expected to review the customer journey mapping every year with the help of your Line Manager to ensure excellence, innovation and efficiency.

As a Corporate Receptionist, you will be expected to be intuitive in your service approach and able to communicate effectively with internal and external clients adding value to the role and the business with innovative ideas and initiatives. The success of the role relies on building strong relationships with the occupiers, their visitors and other internal stakeholders, tenants and contractors.

The role also requires you to work together with other service providers on site embracing a one team approach, specifically the security team. In this role you are expected to use your own initiative to continuously improve the service delivery to ensure the highest levels of customer service are achieved. You would be expected to create a culture of excellence that delivers a world class service for our clients and supports the building vision and values.

**Occupier Experience & Community Management**
- To serve as a coordination point between the internal operations, remembering that the Receptionist is the first front line person representing both Acuity and the Client.
- Review or create a customer journey mapping for each customer type (occupiers, VIP, groups, visitors etc..).
- Formulate and maintain a close working relationship with the occupiers.
- Introduce wellbeing and sustainability initiatives reflecting the building vision and values.
- Maintain open lines of communication between line manager and clients on site.
- Adhere to agreed timescales with respect to implementing any action plans agreed with the client.
- Remain flexible and assist with admin as and when required.
- Support building management with ad-hoc duties.
- Complete relevant monthly reports for the site.
- Everyone working at a property where Acuity provides front of house services has access to it. This is a platform that provides discounts for a wide range of goods and services. It can also be integrated with our occupier’s portal and can be added to their lifestyle offerings. You are asked to see how the concierge can add value for free to the occupiers.

**Client Service**
- To keep record of and plan accordingly for all internal and external bookings and visits
- To liaise between the different department, including communicating last minute changes for bookings.
- To liaise with the security department on the issue of access cards and day passes and also in regard to security breaches and other security concerns.
- To serve as an information source for clients.
- To answer the reception telephone in a polite, friendly and professional manner at all times to agreed standard.
- To deliver a 5-star service and warm welcome to all visitors, in particular external events clients/guests.
- To take pride in and assume responsibility for the reception areas.
- To manage costs of operating the desk in accordance with the pre-set budget.
- To assist/deputise the Front of House Manager in the completion of the weekly rota.
- To attend planning meetings weekly to be up to date with information regarding forthcoming events.
- To perform other admin duties as required by the Acuity Management team.
- Where reasonable to be flexible with working patterns in line with business requirements.
- To act as a fire marshal should the alarm sound and an evacuation ensue.
- To adhere to the company’s Health and Safety and Environmental policies and procedures at all times.
- To attend all health and safety training courses as required.
- To show commitment to company values in all aspects of your role.
- To co-operate with all team members and undertake duties as requested to ensure an efficient and effective service is delivered at all times.
- To co-operate with instructions provided by the client
- To treat your team members at location as you would expect to be treated.
- To be a key player within the Acuity community.
- Devise, implement and review in a timely manner, all SOPs pertaining to the site (this includes the reception manual which should be reviewed and if required updated, on a monthly basis).
- Train Support team members on site according to the Standard Operating Procedures and ensuring continuously developing skills and training for each member of the Acuity team (Support or Static).
- Be an approachable, visible role model for both existing personnel and new hires of Acuity.
- Act as an advocate/brand ambassador for Acuity and The Client.
- To create a culture where all are inspired to give open honest direct feed

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